Are you ready to chart your own career path? With our refreshed strategy, we're building on our rich heritage and transforming our business to be more scalable and efficient, unlocking the capabilities needed for future success. This includes significantly investing in technology, streamlining the way we work and creating an environment where colleagues feel engaged, empowered and accountable; where they can show up, speak up and perform - because we believe in the difference our work makes.
At a glance:
Location:
Cirencester Office
Workplace Type:
Hybrid
Employment Type:
12 month Fixed-Term Contract
Seniority:
Associate
The Application Support Specialist role supports a variety of applications within the St. James's Place Production estate. The role forms part of the SJP Applications Support team that is central to the effective application management, maintaining high availability of production systems supporting many business functions, the partnership and clients. The team is responsible for the resolution of Incidents raised, providing responses within target SLAs. These applications are heavily data centric with typically web front ends exposing business submission, client information or management information functions and are critical to the operation and submission of new business.
*What you'll be doing:*
* Answering support calls via our IT Ticketing System (ServiceNow), investigation of user issues and handling their subsequent resolution.
* Routine maintenance of the application and application hosting environments. (This includes out-of-hours releases)
* Supporting the Problem Management team – providing root cause analysis and service reporting.
* Management & administration of Application Performance Management and Secure File Transfer Protocol (SFTP) systems.
* Liaison with 3rd party Application support providers - overall 3rd Party Service Management responsibility falls under the Service Delivery team (contracts, SLAs).
* Application Capacity Management, performance analysis and optimisation.
* Service and Project collaborating with the Business Systems Operations Manager.
* Recording change requests with the SJP Change Advisory Board.
* Being part of the daily early/late rota to provide constant support for system up-time.
* Take part in the out of hours support rota to be on call to take care of issues out of hours
* Act as escalation point for the Business Systems team and handle P1/escalated Issues and Incidents.
* Develop understanding of the function capabilities to enable resolution of more complex issues
* Proactive process improvements generation for new efficiency or service
* Work closely with other members of technology operations and develop high level understanding of other support areas.
*Who we're looking for:*
We are looking for a methodical person, who likes to take things from start to finish. You will have a supportive and helpful approach and enjoy finding improvements and implementing changes across a variety of applications
*Essential Criteria*
* Knowledge and experience of web-based applications
* MS SQL Server querying experience
* Working within a technical 2nd or 3rd line support function with high ticket volume
* Familiarity or exposure in Cloud Computing preferably AWS.
*Desirable Criteria*
* Awareness, exposure or experience using Salesforce
* Experience within the Financial Services sector
What's in it for you?
We reward you for the work you do,
whether that's through our discretionary annual bonus scheme that reflects both personal and company performance, competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
* Competitive parental leave (26 weeks full pay)
* Private medical insurance (optional taxable benefit)
* 10% non-contributory pension (increasing with length of service)
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all, if you require reasonable adjustment(s) at any stage please let us know by emailing us at
Research tells us that applicants (especially those from underrepresented groups) can be put off from applying for a role if they do not meet all the criteria or have been on an extended career-break. If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you tick every box.
What's next?
If you're excited about this role and believe you have the skills and experience we're looking for, we'd love to hear from you Please submit an application by clicking 'apply' below and our team will be in touch.
As a business regulated by the FCA we would advise you to familiarise yourself with the conduct regulations and in particular consumer duty obligations prior to an interview with SJP.