The Training Team Administrator ensures the smooth and efficient operation of the training service by providing high‑quality administrative support. Responsibilities include managing course bookings, maintaining accurate learner records, updating training calendars, and coordinating day‑to‑day activities across the team.
Main duties of the job
* Provide high‑quality administrative support to the Training Team, using excellent keyboard skills and strong computer literacy to manage booking systems, digital records, spreadsheets, and email communications.
* Maintain accurate learner data, training attendance and compliance information across relevant systems, ensuring information is updated promptly and consistently.
* Coordinate training schedules and calendars, organising room bookings, virtual links, equipment and materials to support smooth session delivery.
* Respond efficiently to training enquiries from staff, managers and external partners, demonstrating clear, professional and timely communication skills.
* Prepare, format and distribute training materials, agendas and resources, including supporting the production of clear and accessible digital documents.
* Support trainers by managing logistical arrangements, handling course documentation and ensuring that session resources are prepared and available.
* Demonstrate strong organisational skills and the ability to prioritise workload effectively, managing multiple tasks and deadlines across a busy training programme.
* Build and maintain positive working relationships with trainers, learners, managers and external partners, ensuring effective stakeholder engagement and a friendly, customer‑focused service.
* Assist with monitoring training compliance reports and generating routine information or summaries.
Education & Qualification
* Maths and English: GCSE grades A* to C or 4 to 9 in new GCSE grades, or Functional Skills Level 2.
* IT Qualification: e.g., MOS, NHS Digital Skills Level 3 in Business Admin.
Experience & Knowledge
* Ability to train new staff in a professional, methodical manner.
* Awareness of a Learning Management System (LMS).
* Awareness of digital accessibility in training and learning content.
* Previous NHS (or related) experience.
* Customer care experience.
Skills & Abilities
* Proven computer literacy including Microsoft Word, Excel, database and spreadsheet use.
* Excellent keyboard skills.
* Knowledge of Microsoft Teams or Zoom.
* Excellent written and verbal communication skills.
* Ability to build effective working relationships.
* Accuracy and attention to detail.
* Ability to prioritise own workload.
* Ability to work as part of a team.
* Excellent organisational and planning skills.
Personal Qualities
* Self‑motivated and able to work unsupervised.
* Able to motivate others.
* Interest in personal and professional development.
* Good time management skills and able to prioritise and meet deadlines.
* Maintain confidentiality.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure and Barring Service check.
Salary
£25,760 to £27,476 per annum (pro rata).
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