Job Overview
This is an exciting opportunity for an experienced administrator to join the Primary Care, Community & Therapies Clinical Group. The role will facilitate responsive care, ensuring an effective, efficient and comprehensive administrative service both in and out of hours.
Key Responsibilities
* First point of contact for patients for the specific services in and out of hours.
* Referral management and registration of patients to services using patient registration systems and bespoke systems.
* Ordering of equipment, typing clinical correspondence, and managing clinical diaries.
* Learning all the electronic systems used by the administrative and clinical services.
* Undertaking staff PDRs and assisting in training of staff.
Hours & Schedule
37.5 hours per week, Monday‑Sunday 8.00 am – 6.00 pm, bank holiday cover 8.00 am – 6.00 pm, with occasional rota coverage 12.00 pm – 8.00 pm.
Qualifications & Experience
* Significant experience within a healthcare administration environment.
* Line Management experience.
* Evidence of continuing professional development.
* Previously gained or working towards a health records management qualification recognised by IHRIM, NVQ level 4 or equivalent experience/knowledge.
* RSA III or equivalent, GCE/GCSE English and Maths equivalent to a Grade C.
* Excellent communication skills to deal with patients, colleagues and referring agents; ability to prioritise own work and work under pressure with conflicting demands; team player.
Desirable
We welcome candidates who do not hold Level 3 Team Leading/Supervisor qualification; this could be offered as a development opportunity during employment.
About the Trust
Sandwell and West Birmingham NHS Trust (SWB) serves Birmingham and the Black Country, one of the country’s most culturally diverse areas. Our values – Ambition, Respect and Compassion – are at the heart of who we are and guide our work with patients, families and the community. Our purpose is to “Improve the Life Chances and Health Outcomes of our Population.”
Contact
For further details / informal visits contact:
Name: Kelly Spencer
Job title: Systems Administrator
Email: kelly.spencer19@nhs.net
Telephone: 0121 507 2850
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