CUSTOMER SERVICE SPECIALIST – OFFICE BASED IN GLASGOW
Teleperformance is a fast-paced contact centre employer who works alongside a number of house-hold known clients to deliver world class customer service.
We have a fantastic opportunity for inbound customer service specialist for our Personal Banking line of business Lloyds Banking Division campaign.
Here is all you need to know…
* Start Date: October/November 2025
* Salary: £12.21 per hour
* Job Type: Full Time – Permanent
* Working Hours: 40 hours per week (including training)
* Operational hours after training - We require full flexibility between 08.00 - 22.00 Monday - Sunday
* Training: 2 weeks based in Glasgow, City Park.
* Training hours 09:00am – 18:00pm Monday – Friday
* Joining the team: First 3-months working on-site in Glasgow then opportunity to choose on-site or at-home working whichever suits you best dependent on performance.
Who we are looking for…
* A professional, polite and courteous telephone manner
* Ability to deliver excellent service with outgoing nature
* Excellent verbal communication skills, with fluency in English essential
* A good listener who can convey empathy, patience and understanding
* Confident and proactive to deal with difficult situations and conversations
* Confident in having customer conversations
* High levels of accuracy and attention to detail
* Confident in working independently
* Confident in making complex decisions
* Self-motivated and able to affectively problem solve
* Interpersonal skills
* Be driven to work towards achievable targets
* Excellent numeracy skills
* Previous banking/ financial experience is highly desired but not essential
* Previous call centre/ customer service experience is essential
Values we look for you to have...
* Process Excellence- Doing things well means something to you and you will always strive to improve on your work.
* Collaboration - You enjoy working with others and you like working as a team player.
* Communication- You can speak and write clearly and in a confident manner.
* Emotional Intelligence - You possess the ability to be emotionally intelligent meaning you are able to empathise, be kind and be good with others.
* Open-Mindedness- You are able to be open to different ways of thinking and new ideas.
* Critical Thinking- You are able to think logically when making decisions.
* Solution Orientation- Having a forward thinking mindset focused on resolving challenges.
* Entrepreneurship- Taking ownership, not being afraid to take on new tasks, develop and have a self-driven mindset.
What will my role involve…?
1. Answer inbound calls with enthusiasm and a desire to help out customers at the first point of contact
2. Supporting and providing a positive experience for all our customers by helping them with all aspects of their personal banking, for example: