Location: Hybrid / Homer Road Type: Fixed Term Contract, 12 months Salary: £26,000 per annum We’re looking for a Candidate Experience Co-ordinator to join Serco’s Talent Acquisition team on a 12-month fixed term contract, supporting recruitment across our Immigration contracts. This role plays a key part in ensuring every candidate receives a professional, consistent, and positive experience throughout the application, assessment, and onboarding process. You’ll act as a central point of contact for candidates and provide essential coordination and communication across a high-volume recruitment environment. Key Responsibilities Act as the main point of contact for candidates from application through to onboarding. Conduct structured interviews in line with agreed criteria and role requirements. Coordinate interview scheduling, assessment days and onboarding activities in partnership with operational teams. Communicate clearly with candidates about application status, outcomes and next steps. Deliver proactive engagement with candidates post-offer to ensure a smooth pre-boarding experience.Support onboarding processes, including document collection and pre-employment checks. Maintain accurate records in Phenom and other tracking tools. Identify and share opportunities to improve the candidate journey. What You’ll Bring Experience in recruitment coordination, HR administration or candidate interviewing. Confident in using structured interview frameworks and scoring systems. Excellent organisational and time management skills, with the ability to manage multiple priorities. Clear and professional written and verbal communication skills. Proficiency in applicant tracking systems (Phenom, SuccessFactors or similar). A candidate-focused approach with a commitment to delivering a high-quality experience. Additional Information This role will involve occasional travel to operational sites to support assessment and onboarding activities. Why Join Serco At Serco, we’re committed to providing public services that make a difference. As part of our Talent Acquisition team, you’ll help us attract and support the people who deliver those services every day. Apply today and be part of Serco’s Talent Acquisition team. About Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging. Apply Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment. At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000. At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.