North Bristol NHS Trust (NBT) and University of Bristol and Weston Hospital Trust (UHBW) are working towards merging as one organisation from summer 2026.
This will not affect staff applying for positions directly with UHBW.
As an organisation we recognise the value of a healthy work‑life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under‑represented within the Trust.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content‑based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
We are looking for a motivated and enthusiastic individual to become a member of our Outpatient Reception team at the Bristol Dental Hospital.
Main duties of the job
The role of Receptionist / Clerical Officer is to serve as a contact for patients accessing our services. We are a small dynamic team providing an excellent service to our patients and staff. You will be working within a small team who enjoy a supportive and friendly working environment, where we encourage participation and learning from one another at all times and focus our efforts towards a patient‑centred service.
Working for our organisation
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward‑thinking multi‑award winning Trust and a digital exemplar committed to improving patient care, our world‑leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them.
Key experience you will need to apply for the role
* Previous experience of being an initial point of contact for patients
* The ability to communicate effectively both via telephone and in person
* Appetite to learn and develop
* IT literate
* Previous experience using Careflow or another patient administration system is desirable
Person specification
Knowledge & Experience
* Previous reception experience in a healthcare or public setting
* Previous NHS experience
* Clerical/administration experience including filing and/or reception
Qualifications
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
Skills & Abilities
* Excellent/professional telephone /reception manner
* Flexible approach to duties
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Good IT skills including Microsoft packages
* Confidence to handle difficult conversations with patients, relatives and carers
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work independently and as part of a team
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. The Trust is committed to investing in and caring for all our staff. We will support you in maintaining and improving your health and wellbeing, as well as your career development through management and training support – developing exceptional people for exceptional careers.
UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
To comply with Part 7 of the Immigration Act 2016 all applicants must be able to speak fluent English to an appropriate standard which will be assessed at interview.
If you require sponsorship for a visa to work in the UK, please check that you are eligible under the UKVI points‑based system.
The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.
By applying for this post you are agreeing to University Hospitals Bristol and Weston NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job, information will also be transferred into the national NHS Electronic Staff Records system.
Please be aware of scams – unless specified above, we will only communicate with you via @recruit.trac.jobs or nhs.net e‑mails and we will never ask you for any payments.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Contact Information
People & Transformation Division
North Bristol NHS Trust
Southmead Hospital
BS10 5NB
Telephone 0117 4141151
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