Customer Service and Technical Coordinator
Andover, Hampshire
Full-time, Permanent | £26,000 to £30,000 per annum (DOE) | 40 hrs per week (8:30am - 5pm, Monday to Friday) | Office-based, hybrid option.
About The Role
We are looking for a proactive and organised Customer Service and Technical Coordinator to join our dynamic and growing team. This role is central to delivering a professional customer experience while supporting the day-to-day operations of our Service Department.
You will work closely with customers, suppliers, engineers, and the Service Manager to manage warranty enquiries, coordinate service jobs, troubleshoot issues remotely, and assist with spare parts and inventory tasks. The role blends customer service, technical problem‑solving, and service administration.
Key Responsibilities
* Handle warranty enquiries (internal and external) and log and track cases through to completion.
* Provide soft servicing and remote troubleshooting to resolve customer issues without the need for an engineer visit.
* Assist the Service Manager with daily coordination, reporting, and workflow management.
* Log service jobs, schedule engineer attendance when required, and maintain accurate customer updates.
* Prepare quotes for repairs and spare parts; raise purchase orders and monitor supplier deliveries.
* Support spare parts inventory, including stock checks, ordering, and liaising with suppliers.
* Respond promptly and professionally to customer enquiries via phone and email.
* Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.
Ideal Candidate
* Experience in a customer service, service administration, warranty, or technical support role.
* Background or interest in engineering/equipment servicing is highly desirable.
* Excellent communication skills with a friendly, confident telephone manner.
* Strong organisational skills with excellent attention to detail.
* Ability to troubleshoot and problem‑solve logically and confidently.
* Comfortable using Microsoft Office, CRM platforms, and general IT systems.
* Reliable, consistent, and able to manage multiple tasks in a busy environment.
* A proactive team player who takes ownership and works well under pressure.
About The Company
We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors. We cover refrigeration, laundry, warewashing and more.
Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers. With a team of around 20 people we are supportive, welcoming, and committed to long-term growth.
What's in it for you?
* No weekend work or shift work
* Career progression
* Free on-site car parking
* 20 days holiday, plus bank holidays
* Christmas close (3 days holiday will be used for this)
* Relaxed and friendly working environment
* Smart casual dress in the office
* Small, welcoming team where you’re valued as an individual
Recruiter
Flat Fee Recruiter is an advertising agency promoting this role on behalf of the employer. You will be contacted directly by the employer and not Flat Fee Recruiter should they wish to move forward with your application.
How To Apply For The Role
If you have the skills and experience required for this position, click 'apply' today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
You must be authorised to work in the UK. No agencies please.
Other Suitable Skills And Experience Include
* Customer Service Administrator
* Service Coordinator
* Technical Support Coordinator
* Warranty Administrator
* Service Desk Advisor
* Customer Support Technician
* Engineering Administrator
* Helpdesk Coordinator
* Service Operations Assistant
* Parts Coordinator
* Repairs Coordinator
* Client Support Advisor
* Field Service Administrator
* Service Planner
* Customer Care Executive
* Service Scheduler
* Technical Customer Service Advisor
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Administrative and Support Services
Equal Opportunities
We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds. Diversity strengthens our business and drives innovation.
#J-18808-Ljbffr