Post Room Assistant - FTC
Department: Operations
Employment Type: Full Time
Location: Romford
Compensation: £25,000 / year
Description
We’re looking for a reliable and organised Post Room Assistant to join our busy operations team. In this role, you’ll play a vital part in ensuring the smooth handling of incoming and outgoing post, supporting internal departments, and helping us meet our fulfilment and regulatory obligations.
As a key support function within the business, you’ll be responsible for distributing mail, arranging special deliveries, dispatching customer fulfilment packs, and ensuring Contact Centre emails are actioned promptly. You’ll also monitor stationery and printer supplies, report technical issues, and maintain a professional and courteous approach in all internal interactions.
This is a great opportunity for someone who enjoys structure, takes pride in accuracy, and works well as part of a team.
Why Join Us?
* Specialised Expertise: Be part of a company known for its ability to cover 99% of declared medical conditions, providing peace of mind to travellers who might struggle to find adequate cover elsewhere.
* Generous Holiday Allowance: 33 days of annual leave (including bank holidays)
* Comprehensive Benefits Package: Includes a company-paid health cash plan, company pension, holiday buy scheme, travel insurance discounts, and more.
* Professional Growth: Access to extensive training.
* Supportive Environment: Be part of a collaborative and encouraging team culture in a company committed to transparency, empathy, and inclusivity.
* Convenient Location: Easy access to bus routes and trains
Key Responsibilities
* 6 months fixed term contract
* To receive and distribute company post to the relevant departments in a timely manner
* To arrange special deliveries and recorded deliveries when instructed
* To ensure all customer fulfilment packs are despatched within 5 working days avoiding cross contamination
* To ensure Contact Centre emails are actioned within service levels
* To report operational issues with printers to the IT Department at soon as they are identified
* To maintain an adequate stock of stationery and printer ink to ensure the business can fulfil its fulfilment pack regulatory obligations
* To maintain a professional and courteous manner towards colleagues
* To comply with the housekeeping rules contained within the Employee Handbook
Person Specification
* Experience of working in an office environment – filing or administration
* Excellent communication skills, both written and verbal
* Self-starter
* Attention to detail
* Committed to delivering excellent customer service
* Excellent organisational skills
* Team player
* Competent in MS Office packages
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