The Front of House Supervisor at Shark Club UK is responsible for overseeing and coordinating the daily operations of the restaurant's front-of-house team. They ensure an exceptional dining experience for all guests and maintain high service standards.
Key Responsibilities:
* Supervising and coordinating the front of house team including waitstaff, bartenders, hosts and hostesses
* Ensuring all front of house operations adhere to company policies, standards and legal regulations
* Providing excellent customer service, handling customer complaints and ensuring guest satisfaction
* Training and developing the front of house team in areas like company protocol, service standards, health and safety regulations, and alcohol legislation
* Assisting with tasks like seating guests, taking orders, and serving food and beverages alongside the team
* Collaborating with the back of house management to ensure seamless service
* Assisting in managing inventory, including ordering supplies, managing waste, and organizing storage areas
The ideal Front of House Supervisor is a natural leader, a team player and is passionate about food, beverage and service. They have a hands-on approach to work and are not afraid to get stuck in to ensure everything runs smoothly and to Shark Club standards.
Qualifications:
* Previous supervisory experience in a fast-paced restaurant or similar hospitality setting
* Excellent understanding of various restaurant positions sufficient to perform duties in employees' absence
* Outstanding interpersonal and communication skills; fluency in English is a must
* Proficiency in using hospitality software
* Flexible schedule, with the ability to work evenings, weekends, and holidays
We believe that our employees are the heart of our business and we aim to provide a rewarding and engaging workplace. As part of the Shark Club team, you will have opportunities for advancement and personal growth.
Benefits:
* Competitive wage and gratuities
* Dynamic and energetic work environment
* Discounts on food and beverage at any Shark Club location
* Access to training and development opportunities
* Possible progression and transfer opportunities throughout the company
Our Front of House Supervisors play a vital role in delivering a fun and friendly dining experience at Shark Club UK. If you have the qualifications and the passion to meet this challenge, we would love to hear from you