Job Description
Position: Customer Service Specialist
The advertised position will report into our Head of Customer Services
Hours: Monday - Friday between 9.00am - 17:00pm
Salary: Up to £28000 per annum
Location: This is a hybrid role based primarily from home. You will be required to work from our Wolverhampton office one day per week
Brief Overview of Geobear
Geobear is a specialist ground engineering contractor providing rapid, long-lasting solutions to problems of sinking and settling foundations, slabs and infrastructure. We improve and strengthen soils and infill using expanding geopolymers. We are a worldwide organisation and have been working in the UK for almost 40 years.
The Role: What You’ll Do
As a key member of our team, you will drive the initial customer experience and keep our operations running smoothly.
Your core responsibilities include:
Lead Management: Accurately input B2B and B2C enquiries from emails, calls, and webforms into Salesforce.
Sales Support: Qualify sales opportunities and strategically schedule appointments for the sales team.
Account Ownership: Manage enquiries for private, B2B, and insurance clients across multiple ...