Reports to
: Director of Finance & Operations
Location
: 93 Mortimer Street, London, W1W 7SS
Contract
: Permanent, Full-time
Salary
: £35,000-£40,000 per annum
Benefits include
: 25 days holiday and 6% employer pension contribution
Start
: ASAP
Application:
To apply for this offer, please send a CV and a cover letter, each no longer than two pages,
to ; include subject:
Ibraaz OOM application.
Deadline: 12pm, Monday 6
th
October.
Charity Description
Ibraaz is launching a new arts and cultural institution and charity in London's central Fitzrovia district for Global South artists. It will feature exhibitions, a library, café, bookshop, and a vibrant public program. Founded by the Kamel Lazaar Foundation in 2011, Ibraaz has evolved from an online platform focused on visual arts and culture from the Middle East and North Africa into a fully integrated creative institution. Dedicated to amplifying the voices of artists, writers, and thinkers, Ibraaz fosters transformative conversations and cross-disciplinary collaborations.
Role Description
We are looking for an experienced Operations & Office Manager to play a key role in shaping the charity's administrative, contractual, and operational foundations. This role will be central to ensuring smooth coordination within the team, supporting collaboration with external partners and maintaining efficient systems, compliance and day-to-day administration.
Key Responsibilities
* Oversee the day-to-day running of the office environment, including the initial set-up (in collaboration with our architects: Counterspace)
* Act as the first point of contact for operational enquiries and provide general administrative support to the wider team (eg travel and expenses)
* Maintain central filing systems, key policies and procedures
* Manage procurements and supplier contracts, ensuring deliverables, deadlines, and payments are tracked
* Be the primary liaison for ground-floor operators (bookshop and café), ensuring compliance, monitoring, reporting and smooth communication
* Provide HR support for onboarding and offboarding processes
* Maintain personnel records, ensuring compliance with employment law and charity best practice.
* Assist with financial administration, particularly around internal controls, charity compliance and outsourced arrangements
* Develop, maintain and improve operational processes and systems across the charity
* Develop and update an 'Operations Handbook' setting out processes and standards
* Oversee IT systems and liaise with external IT support providers
* Ensure GDPR compliance: support data protection protocols, manage consent forms, retention schedules and privacy policies
Essential
* 4–7+ years' experience in operations, office management or administration
* Strong track record of contract and supplier management
* Competence with IT systems, software, and data management
* High proficiency with Microsoft 365 and administrative systems
Desirable
* Understanding of HR processes and compliance
* Knowledge of charity governance and financial administration
Personal Attributes
* Confident working independently while being collaborative in approach
* Excellent organisational skills and ability to manage multiple priorities
* Clear communicator with strong interpersonal skills
* Ability to work proactively, solve problems and improve processes, with a drive to challenge convention and traditional thinking
* Comfortable in a fast-paced, start-up environment