The Belfry Hotel & Resort is an award-winning hotel, home
to 300+ luxurious bedrooms and suites, several restaurants and bars, events and
meetings spaces, a leisure club and spa. Our three golf courses, including The
Brabazon, are recognised as world-class, and home to this year’s Betfred
British Masters. Whether you're drawn to our iconic golf courses, the serenity
of the spa, the excitement of guest services, or our behind-the-scenes
operations, there's a place for you in our vibrant team.
The Belfry has undergone
a major expansion and renovation with an investment of over £80 million,
marking a new and exciting chapter in our history. The resort has been
transformed with the addition of The Masters Suite, a stunning new event space,
149 additional bedrooms, a state-of-the-art leisure club and a host of other
enhancements that elevate the Belfry experience like never before.
We believe in taking care of our team
just as much as we do our guests. That's why we were named in the 2024
Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best
Employer. So, join us on our journey as we unveil a new and unparalleled
resort.
Resort Desk
Our Resort Desk is often the first step in The Belfry experience. Set
within the busy reservations office, this role is a great opportunity to
introduce our guests to all we have to offer, and ensure their visit is smooth
through excellent communication with all departments.
Salary
The on target earning potential for this role
is £26,624.00, compromising of a base annual rate of £25,396.80 plus a
qualified estimate of £1,227.20 gratuities.
About the role
* To sell, manage, and upsell The Belfry’s facilities to their full
potential, maximising all revenue opportunities to grow resort revenue,
achieving targets and building client relationships.
* To be instrumental in the smooth and professional running of resort
services through excellent inter-departmental communications
* To ensure that whichever method a client chooses to communicate
with The Belfry that the booking and queries are dealt with promptly and
thoroughly
About you
The ideal candidate will have had experience with guest-facing or telephone roles
and experience working in a spa
Reception or spa Reservations department
You will also be:
* Someone who genuinely enjoys providing exceptional customer service
* Driven to deliver guest and financial targets
* Able to develop strong relationships
with your guests, teams and colleagues
* Ability to work on your own
initiative
* Great organisational skills
* An understanding of Opera, Premier
Spa, Concept, Excel etc.
Belfry Benefits
Learning & Development
We inspire and develop our team through on-the-job
coaching & mentoring, in-house training and provide access to our online
learning platform, The Belfry Campus. We offer apprenticeships in a host of
subjects delivering nationally recognised qualifications to help advance
careers, and our LEAD development programme empowers and inspires our teams to
grow from Team Member through to Executive roles. We aim to promote internally
where possible, nurture ambition and ensure all our team looking to progress
have development plans in place, to support you to achieve your potential.
Wellness
We prioritise your wellbeing with discounted gym
memberships and wellness programmes for personal growth. Partnering with The
Burnt Chef Project, we offer mental health support and access to funded
counselling. Our healthcare schemes include life assurance, 24-hour GP
services, and health cash-plans, while our Menopause Support programme provides
tailored assistance. With Wagestream access, you can easily track earnings,
manage savings, and access wages on your terms, promoting financial wellness.
Our Cycle2Work scheme supports sustainable travel for environmental and team
wellbeing.
Showing our appreciation
We appreciate our team with our annual Belfry
Awards, long service recognition, and extra holidays for loyalty and team
events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for
you and your friends & family. Access to Perkbox provides discounts &
vouchers for everyday use plus on the spot rewards for your hard work. We
provide free parking, a subsidised taxi service, and complimentary meals during
shifts.
Making a difference
We are committed to sustainability
and are proud of our Silver Award from Green Tourism and GEO Certification. The
Belfry, spanning 550 acres in the Midlands, prioritises giving back to our
local community and protecting wildlife. We integrate ESG into everything we
do, from charity initiatives, raising over £20,000 last year, to golf course
maintenance. We track charitable work at personal, departmental, and
resort-wide levels to showcase our community contributions.
Our Values
Working here is more than ‘just a
job’: we are a community that values each individual’s contribution and growth,
whilst supporting each other’s success - regardless of department or role. Our
Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and
Deliver Every Day – aren't just words; they're the foundation of our culture
and the essence of who we are.
If you're seeking a place where you
can contribute, grow, and have a lasting impact – then the Belfry Hotel &
Resort is the place for you.