Job Description
Source: Cranfield University
Location: Cranfield
Hours: Full time, fixed term for 12 months
Salary: Starting salary ranges from £29,363 to £34,332 per annum, pro rata, with potential progression up to £40,180 per annum pro rata
Responsibilities
* Serve as the key point of contact for students, staff and external partners on specific courses for advice, guidance and help.
* Deliver academic administration and student support, ensuring high levels of customer service and student satisfaction.
* Ensure the student experience of administrative services on your portfolio of courses and programmes is effective, consistent and of a high standard.
* Work closely with academic staff such as Course Directors and Module Leaders to achieve a consistent and high standard of student experience.
Qualifications
* Experienced, self‑motivated administrator with a passion for high quality customer service.
* IT literate, proficient with Microsoft packages and database applications.
* Experience in academic administration, preferably within a higher education institution, and familiarity with relevant regulations.
* High degree of accuracy and attention to detail.
* Excellent communication skills.
* Proven analytical, problem‑solving and decision‑making skills.
Equal Opportunities
We are a Disability Confident Employer and promote equality, diversity and inclusion.
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