Administrator
AdministratorRotherh_1755011545 Posted: 08/12/2025
Job Title: Facilities Management Administrator
Location: Rotherham, S60
Hours: 08:00 - 17:00, Monday to Friday
Pay Rate: £12.36 per hour + 32 days holiday pay
Job Summary:
We are looking for an organised and efficient Facilities Management Administrator to manage all aspects of facilities work from customer enquiry to job completion. You will provide excellent customer service, coordinate maintenance tasks, and support engineers, sub-contractors, and site managers.
Candidate will ideally hold an Enhanced DBS Certificate. Job training provided.
Key Responsibilities:
1. Be the first point of contact for incoming calls and service requests (phone and email).
2. Log and track work orders in our electronic system (CAFM).
3. Manage and monitor work progress to ensure completion within set deadlines (SLA's).
4. Dispatch work to the right team based on location and skills required.
5. Re-plan or assign tasks to meet urgent demands and prioritise workload.
6. Ensure that all requests are handled within SLA targets and provide regular updates to customers.
7. Plan daily schedules for engineers.
Skills & Experience:
8. Proficient in Microsoft Office and Outlook.
9. Experience with CAFM systems
10. Previous customer service experience is a plus.
11. Excellent communication skills and a team player.
12. Strong organisation skills and attention to detail.
13. Experience call handling
Immedatiate start available.