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Desktop Support Engineer
Edenred PayTech | London or Swindon (Hybrid/WFH)
Salary - £30,000 - £35,000
Edenred PayTech is looking for a proactive and customer‑focused Desktop Support Engineer to join our Technology Operations team. This is a great opportunity for someone who enjoys solving problems, supporting colleagues, and keeping systems running smoothly in a fast‑paced, regulated fintech environment.
What you'll be doing
You'll play a key role in ensuring our people have the tools, access, and technology they need to perform at their best.
* Deliver first‑ and second‑line support across hardware, software, and user access
* Troubleshoot Windows, O365, networking, and device issues with confidence
* Manage laptop builds, imaging, and device lifecycle tasks
* Support onboarding and offboarding including account setup and equipment provisioning
* Maintain accurate asset records and documentation
* Collaborate with wider IT teams to escalate issues and support project delivery
* Champion great customer service and help drive continuous improvement
What you'll bring
You'll be someone who enjoys variety, communicates clearly, and thrives in a collaborative environment.
* Experience in a desktop or service desk support role
* Strong knowledge of Windows 10/11, O365, Active Directory, and basic networking
* Confidence supporting hardware, peripherals, and mobile devices
* Ability to prioritise and manage multiple tickets in a busy environment
* A customer‑first mindset with excellent communication skills
* Experience in a regulated or corporate environment is beneficial
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Why Edenred PayTech
Joining Edenred PayTech means being part of a supportive, ambitious, and people‑centric culture where technology plays a key role in enabling success.
* Hybrid working model with a Swindon office base
* Inclusive, collaborative culture where your ideas matter
* Opportunities to grow your technical skills and contribute to wider IT initiatives
* Access to Edenred benefits including wellbeing support, perks, and more
Ready to make an impact?
If you're a motivated Desktop Support Engineer who enjoys helping people and solving problems, we'd love to hear from you.
Apply now and Vibe with Us