Please note: The role is remote based but due to customer demands the candidate must be based in the UK. About Us Launched in July 2020, Kerv is a next-generation ‘customer-first, cloud-first’ provider, created to help customers achieve successful business outcomes in a new digital era. We are undergoing an exciting period of transformation and growth following the merger with a number of highly successful organisations. One of those organisations is Kerv Experience who live and breathe customer engagement. Every day, we create and implement award-winning, omnichannel cloud based solutions to help our customers deliver industry-leading customer experience. At Kerv Experience we know that implementing a new CX platform is a big deal - that comes with big challenges. That’s why our expert team is flexible. We’re ready to help our customers every step of the way with a fully responsive, risk-free approach, that’s built around them. We help our customers leverage the power of GenesysCloud alongside our own technology, such as CXTranslate. We are a Genesys Gold partner and have been the EMEA Genesys Cloud Partner of the Year for a number of years. About the Role As a result of acquiring a major new customer, we need a Front-End Developer to help us deliver a multi-year project. The role fits inside the “CX Products Team”, who develop and maintain a variety of different products that integrate with Genesys, and who also implement custom software for customers. This role will focus on delivering software for the needs of a major new customer, over the next 7 years. There will also be opportunities to work on other CX Products. The software deliverables encompass a wide range of software projects, from bespoke dashboard and data visualisation tools, to product enhancement and integration with third-party systems. They will require careful UI and UX design and implementation, and a focus on quality and detail. You will work as part of a small team, currently consisting of 10 others, working together to design and implement new features, identify and fix defects, and deliver real business value to customers. Your part to play As part of a new team, you will work with the Product Owner and Technical Lead to deliver new features, and support the rest of the Project Team when needed. You will contribute towards the technical design of products with the Product Director and the rest of the team. This includes conducting and organising research on the best way to achieve a particular technical goal, understanding customers’ business requirements, and providing timescale estimates. All about you You must have Experience with Javascript, Typescript and React 19.2, preferably also with some back-end development capability, and a basic understanding of SQL databases. Knowledge on how to build and deploy docker containers Some experience of Cloud hosting technologies, particularly using Amazon Web Services ie. AWS ECR/ECS/EC2/RDS Ideally you will also have: Experience of call centres and an understanding of telephony You will live the Kerv values… Think Customer First Team is everything Spread good vibes Build future Do the right thing At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.