Introduction
Welcome to Gallagher – a global community of people who bring bold ideas, deep expertise, and a shared commitment to doing what’s right. We help clients navigate complexity with confidence by empowering businesses, communities and individuals to thrive. You’ll find a culture built on trust, driven by collaboration, and sustained by the belief that we’re better together.
Overview
We are seeking an Account Handler to join our Trade Credit insurance specialists team based in Swindon. Gallagher Trade Credit operates on a national basis and ranks among the top three brokers in this specialism in the UK. In this role you will support client service, renewal retention and growth targets and work closely with Regional Account Managers.
How You'll Make An Impact
* Assist in the management of a portfolio of clients, ensuring their Credit Insurance needs are met effectively and efficiently
* Handle policy renewals, ensuring timely and accurate processing
* Process mid‑term adjustments (MTAs) and policy endorsements as required
* Identify and act upon new‑business opportunities, using sound judgement to recommend them where appropriate
* Respond to client queries promptly and professionally, providing exceptional customer service
* Collaborate with internal teams to ensure smooth and seamless service delivery
* Develop and maintain strong relationships with clients, insurers and other stakeholders
* Stay updated with industry trends, regulations and product knowledge
* Assist in the development and implementation of client retention strategies
* Provide support to the Account Executives and other team members as needed
About You
* Previous experience in a similar role, preferably within the insurance industry, would be ideal
* Any exposure to the insurance industry across different roles is advantageous
* Strong organisational and time‑management skills, with the ability to prioritise tasks effectively
* Excellent communication skills, both written and verbal, with a professional telephone manner
* Self‑motivated and driven, with a strong desire to succeed
* Ambitious and eager to learn and grow within the organisation
* Demonstrates a high level of professionalism and ethical conduct
* Eligible to work in the UK
Compensation & Benefits
Competitive salary, minimum 25 days holiday (plus bank holidays) and the option to buy extra days. Defined contribution pension scheme with Gallagher contributions. Life insurance providing 4x basic annual salary (up to 10x). Income protection covering up to 50% of annual income. Health cash plan or private medical insurance. Additional benefits include three paid volunteering days per year, an Employee Stock Purchase Plan, a share incentive plan, critical illness cover, discounted gym membership, season ticket loan, a discounted voucher portal, emergency back‑up family care and many more.
Inclusion and Diversity
Gallagher embraces diversity and is committed to creating an inclusive workplace. We are a Living Wage employer, prohibit discrimination on all protected characteristics, and offer reasonable adjustments for applicants with disabilities. All applicants and employees are entitled to equal employment opportunity and fair treatment throughout the recruitment, hiring, training, promotion and all employment aspects.
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