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Overview
System Manager, London
A Logistics business that has recently undertaken a significant transformation programme is looking to invest in a System Manager. This is an exciting opportunity to join a growing team, and be responsible for the operational excellence, stability, and continuous improvement of the organisation's core technology systems, environments, and platforms.
Our client's working arrangements require five days per week in the office. This is aligned with their emphasis on face-to-face collaboration between teams and individuals.
About the company
An impressive multi-national brand, this business is seen as a leader in its space, acting as a trusted logistics services provider to a loyal customer base for many years. A business that is embracing change and innovation they are challenging themselves to further for their customers through embracing new ways of working and innovative use of technology.
About the Opportunity
As the System Manager, you will own and manage our entire enterprise systems landscape, which includes production, testing, staging, and development environments, both internally hosted and third-party/SaaS solutions. Your role will ensure that systems are secure, performant, and continuously improving, all while delivering critical insights into the health and value of these technologies to the business.
You will collaborate closely with various teams and vendors to guarantee smooth and uninterrupted operation of the systems, ensure timely upgrades, manage change processes, and continuously improve operational efficiencies.
The ideal candidate will have expertise in environment lifecycle management, system health monitoring and a strong understanding of ITIL principles, incident management, and change control.
About you
Application & System Health Reporting:
* Monitor application and system health across the landscape (availability, performance, error rates, capacity).
* Provide regular reporting to leadership, highlighting system health, risks, and improvement opportunities.
* Maintain KPIs for system health and service performance, ensuring effective communication of trends and remediation actions.
SaaS & Third-Party Platform Oversight:
* Manage lifecycle and operational support for all SaaS platforms and vendor-hosted solutions.
* Ensure SLAs and performance targets are met through proactive vendor relationship management.
* Act as the main point of contact for key vendors to coordinate patches, releases, and issue resolution.
* Lead internal support staff and manage vendor and third-party teams.
* Set performance expectations, monitor vendor service levels, and manage contract compliance.
* Collaborate with procurement to evaluate vendor performance and manage contract renewals.
McGregor Boyall is an equal opportunity employer and do not discriminate on any grounds.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Technology, Information and Internet
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