Overview
IT Support Technician (1st line) – Location: Christchurch · Pay rate: £12.21 per hour · Hours: 9am - 5pm, Monday - Friday · Assignment: temp to perm
We're looking for an enthusiastic IT Support Technician to join our client and provide hands-on technical support across the warehouse and office environments. You'll help configure and maintain user hardware, resolve day-to-day IT issues, and ensure smooth operations across Windows, macOS, and basic networking systems.
This is an excellent opportunity for someone early in their IT career who enjoys problem-solving, communicating with different kinds of users, and learning new technologies.
Responsibilities
* Provide first-line support for Windows and macOS systems across warehouse bays and office laptops
* Configure and set up new hardware (experience with building PCs a plus)
* Assist with hardware management through Microsoft Intune and Entra (training can be provided)
* Support basic networking tasks, including printer setup (IP assignment, DHCP configuration, etc.)
* Log, track, and resolve support requests using Jira or similar ticketing systems
* Document troubleshooting steps, solutions, and processes clearly and consistently
* Communicate technical solutions to both technical and non-technical users in a clear, approachable way
* Collaborate with the IT team to improve processes and support best practices
Skills & Experience
* Basic knowledge of Windows and macOS operating systems
* Hands-on experience with computer hardware (building or configuring PCs)
* Strong problem-solving skills with a methodical, step-by-step approach
* Ability to clearly document and explain troubleshooting steps
* Excellent communication skills with both technical and non-technical audiences
* Familiarity with Microsoft Intune and Entra for device management
* Understanding of basic networking (IP addressing, DHCP, printer setup)
* Experience using Jira or another ticketing system
* Proactive and eager to learn
* Patient and approachable when working with others
* Detail-oriented with good organisational skills
* Enjoys solving problems and seeing tasks through to completion
To apply
To apply, or for more information please contact Shannon on (phone number removed) / (url removed)
#J-18808-Ljbffr