Company Description A surprising, chic merging of Asian style with an Egyptian aesthetic, Raffles Dubai is a 5-star luxury hotel perfectly positioned in the heart of the city, delivering impeccable service and sophisticated style. Job Description PURPOSE OF POSITION To provide an appropriate welcome at F&B Outlets for guests. To handle table reservations and effectively control the flow of guests. KEY ROLES & RESPONSIBILITIES · Provide a warm and friendly welcome, leading guests and seating them at their table · Take telephone bookings and maintain a clear and organized reservations book · Assist in the set-up of tables and displays · Maintain and update guest database · To ensure full knowledge and understanding of LQA and Hotel Standards and to implement them in all interactions · Be attentive to guests and resolve their complaints where possible, reporting all incidents to Supervisor/Assistant Manager/Manager · To undertake service training lead by the outlet DT/ Supervisor/Assistant Manager/Manager to ensure full capability in understanding and executing service standards · To make/maintain all food/beverage labels for daily rotations of the buffet and working closely with the culinary team to update changes, including last minute requests, for the buffet · To ensure that all reports related to the outlet are well maintained and completed as per schedule and in a timely manner · To support the service team during times of need/crunch in service in the following areas, but not limited to: section holding, coffee station, back area and mis en place etc. · Maintain cleanliness of hostess station and surrounding areas, as well as of all menus · Maintain good working relationship with own colleagues, and all other departments · Correct preparation of all necessary operational material in the back office · Learn safety, sanitation and hygiene policies · Present check to guests and perform cashiering function if needed · Effectively control guest flow in the restaurant ensuring maximum turnover · Assist in carrying out quarterly, bi-yearly, yearly inventory of operating equipment · Train waitstaff and bus staff in hostess standards · Ensure the restaurant is ready to receive guests prior to opening and that both wait staff and tables are ready in line with opening standards · Carry out any other duties as and when assigned by the Management of the Hotel · Assist other Food & Beverage Outlets in their operations within peak times when needed Qualifications PERSONAL ATTRIBUTES · Excellent reading, writing and oral proficiency in English · Well-presented and professionally groomed at all times · Strong interpersonal skills and able to establish a good rapport with guests · Possess full knowledge of restaurant’s seating/table plan · Computer knowledge (Microsoft Excel, Word, PowerPoint) · Eagerness to learn and share knowledge with the Team QUALIFICATIONS · Secondary education EXPERIENCE · 1 year Hotel experience in F&B or other related industries with transferable skills · Previous public contact and/or cashiering experience Additional Information Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates