Multi-skilled Guest Services Shift Leader
* Full-time
* Job-Category: Rooms
* Job Type: Permanent
* Job Schedule: Full-Time
Why work for Accor and Ibis Styles Hotel?
* Employee benefit card offering discounted rates at Accor worldwide up to 70% off hotel rates and up to 30% off in F&B
* Free Bonus Breaks Voucher (complimentary stays in UK)
* Friends & Family Rates
* 28 days paid holiday per year (pro rata)
* Eye Test Vouchers
* Staff Uniforms
* Learning programs through our Academies
* Employee Vivup program with direct access to GP,high street discounts and many more
* Discounted or free food on dutyCycle to work scheme
What you will be doing
* Leading shifts across Reception, Restaurant and Bar operations.
* Ensuring guests receive a warm, friendly and professional experience from arrival through to departure.
* Supporting the day-to-day running of Front Office and Food & Beverage operations.
* Creating memorable guest experiences and resolving guest queries or complaints efficiently and professionally.
* Supporting the team during busy service periods and leading by example at all times.
* Driving food and beverage sales opportunities and helping achieve departmental targets.
* Promoting hotel services, brand standards and loyalty programmes.
* Supporting stock control procedures, stock rotation and minimising waste.
* Monitoring bar operations including beer lines, cleanliness and overall presentation.
* Ensuring high standards of food safety, hygiene, health & safety and licensing compliance are maintained at all times
* Assisting with training, coaching and development of team members.
* Supporting effective communication between departments including housekeeping, maintenance, reception and kitchen teams.
* Ensuring all operational procedures and security processes are followed correctly.
* Taking ownership of problems and finding solutions quickly and effectively.
* Conducting show rounds and supporting wider hotel operations when required.
* Helping create a positive, motivated and collaborative team environment.
Your experience and skills include
* Previous experience in hospitality
* Strong leadership and communication skills
* A flexible and positive “can do” attitude
* Ability to prioritise and organise workload in a fast‑paced environment
* Confidence leading and motivating a team
* Good problem‑solving skills and attention to detail
* Commercial awareness with the ability to identify sales opportunities
* Knowledge of food safety, hygiene and licensing regulations
* Fluency in English is essential; additional languages are a plus
You will be a key part of our hotel leadership team and one of the faces of the hotel brand. This is a hands‑on role where no two days are the same. You’ll work closely with all departments to create a welcoming, fun and professional environment for both guests and team members alike.
This role includes a mixture of early and late shifts, including weekends and bank holidays.
Job Types
Full-time, Permanent
Schedule
* All Public Holidays
* Monday to Sunday
* Overtime
* Weekend availability
* Shift Pattern
Work authorisation: United Kingdom (required) – we do not offer sponsorship
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