Location: IP30 0UQ, Bury St. Edmunds, Suffolk, East Anglia, UKBase Salary of £28,000.00-£30,000.00 plus performance bonus potential of up to £13,952 (OTE £43,952)About UsEstablished in 1995,Quorn Stoneis a leading retailer and importer of luxury natural stone and porcelain flooring, we have 9 showrooms across the UK, with a Head Office based in Loughborough. We are a passionate bunch who love to offer our customers the highest quality flooring, with exceptional customer service at each stage of their journey with us.Due to expansion, we are looking for aShowroom Team Leaderto join ourSuffolkteam, and as we continue to grow from strength to strength, we would love to consider your application!Job DescriptionAs aShowroom Team Leaderyou will have a full understanding of the sales cycle, you will be experienced and confident in targeting, engaging and qualifying potential customers.You will support the Showroom Manager with sales, customer service and resolving issues as and when required. You will manage your own leads as well as monitoring the Sales Advisors workloads. You will also be required to conduct face to face showroom appointments with customersAdditional responsibilitiesAnswering incoming sales callsMaking outbound calls to our customer databaseCreating quotations, processing payments, arranging deliveries, and providing outstanding aftersales serviceProviding advice on suitability, sizing, pricing whilst showcasing a natural flair for interiorsUpdating the CRM system with relevant client information and daily activityArranging samples to be dispatchedWelcoming customers to the showroom and building relationship with clients, ensuring a professional and friendly welcome is always receivedProblem resolutionHandle customer complaintsGuide the sales team in closing salesAssist with new starter inductions and trainingRequirementsExperience in a sales environment (Desirable)Experience in the luxury goods market (desirable)Knowledge of interiors (desirable)Experience in managing and developing a teamExtremely well organised and able to prioritise tasksEnthusiastic and hands onSelf-motivated with the ability to inspire those around youStrong customer focusExcellent communicatorFamiliar with Microsoft officeBenefitsA great place to work with a friendly and welcoming teamCompetitive salary package.Paid TrainingEmployee assistance program.Competitive holiday allowances with the option to buy holiday.Enhanced parental leave.Company pension.Healthcare cash plan provided by Simply Health.Employee and friends and family discount on Quorn Stone products.Employee wellbeing initiatives with Mental Health First Aiders available across the business.2 volunteering days each year.Working hours37 hours per week, with 2 days off.Opening hours:Monday-Friday 9am-5pmSaturday 9:30am-5pmSunday Closed#IHPJob Type: Full-timePay: £30,000.00-£43,952.00 per yearBenefits:Company pensionEmployee discountEnhanced maternity leaveEnhanced paternity leaveHealth & wellbeing programmeOn-site parkingAbility to commute/relocate:Bury St. Edmunds IP30 0UQ: reliably commute or plan to relocate before starting work (required)Licence/Certification:Driving Licence (required)Work Location: In personTPBN1_UKTJ