Overview
Workflow Change & Implementation Analyst – Join to apply for the Workflow Change & Implementation Analyst role at UK Regulators' Network.
Financial Conduct Authority
Regulating financial services firms and financial markets in the UK. About the FCA: https://www.fca.org.uk/careers
Responsibilities
* Collaborate with stakeholders to understand the impact of CRM system change and implementation requirements in the business. Design and facilitate workshops and engagement activities with stakeholders to define change scope, impact and support requirements
* Manage rollout, prioritisation, and scheduling for operational and technical change relating to casework activity; take a holistic view of all change activity to minimise impacts on end user
* Make implementation and change strategy recommendations to senior stakeholders
* Own the end-to-end user experience, minimising user effort and championing user centred design best practice
* Support end user adoption from design, delivery and implementation, including training, comms, and user testing
* Manage the deployment process and timings of CRM system change, ensuring technical deployment and operational change schedules are aligned, prioritised, and effectively managed
* Coordinate activity of operational support teams (training, frameworks, risk, QA etc) enabling a smooth transition for end-users
Requirements / What you will need
The role involves working with Salesforce as the core regulatory case management platform, with broad usage across FCA and a focus on business change and communication skills to support implementation and change across the division.
Details
* Location: London, Leeds, Edinburgh
* Contract type: Full time, Permanent
* Profession: Analyst, Change
* Working pattern: Flexible working, Hybrid
* Closing Date: 20/10/2025
* Seniority level: Entry level
* Employment type: Contract
* Job function: Information Technology
* Industries: Public Policy Offices
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