Job Title: Process and Implementation Advisor Location: Remote, with occasional travel to Head Office or branch locations as required Brand: LRG About Us: LRG are an award-winning national property company, who are going through exciting periods of growth and offer tailored training and development programmes at all levels. With over 300 branches across England and Wales we have a reputation for perfection and delivering an outstanding customer experience. Investment in people is built into our culture, and there are opportunities for driven individuals to achieve their career aspirations within the company. Job Summary and key responsibilities Key Responsibilities: Assist in managing portals such as Fixflo, Depositary, Goodlord, Landlord Portal, Signature Sense, and Inventory Hive. This includes user support, documentation, acquisition setup, testing, and general housekeeping. Provide Help Desk support by supporting tickets relating to portal systems, liaising with suppliers where necessary, and ensuring timely resolution. Monitor Help Desk activity following the release of new portals, updates, or enhancements, identifying recurring issues and measuring the success of changes. Monitor Help Desk activity to identify areas of concern, poor usage and future development. Assist in preparing reporting, managing, controlling of issues identified. Support the management of user access for new starters and leavers across internal and external portals. Coordinate and distribute company-wide communications and releases relating to portal updates. Maintain and update Process & Implementation SharePoint pages, Wikis, and supporting documentation to ensure accuracy and accessibility. Collaborate with Process and Procedural teams to ensure documentation, standard letters, and process maps are reviewed and updated when impacted by portal changes or releases. Assist investigating new portal projects, releases or development. Assist with bespoke data projects, including the preparation of spreadsheets (e.g., collating data, slicers, pivot tables) for reporting and release. Assist in training / roll outs as required. Ensure portals have up to date branch information at all times. Consistently demonstrate and promote adherence to company practices and policies. Where necessary, undertake adhoc tasks to assist team and/or surrounding teams where support is required upon request of Portal Manager. What are we looking for: Lettings or Property Management experience. Good IT Skills including good knowledge of Word and Excel. Good creative writing skills with great attention to detail. Knowledge of Reapit advantageous but not essential. NFOPP Qualifications preferred but not essential. A natural communicator, able to build strong relationships, with experience in working with multi-functional teams. Enthusiastic, proactive, and adaptable individual able to deal with a diverse and demanding workload. Have good organisation skills and the ability to prioritise tasks with excellent time management. Ability to manage own time and work remotely in busy and complex role. Ability to learn new processes and be able to effectively deliver these to the business. Ability to work under pressure in a busy and complex role. What we can offer you: Proven track record for career growth and advancement within the company Market leading training and ongoing professional development Supportive and collaborative team environment Benefits: Competitive salary package Quarterly and yearly awards Salary sacrifice pension scheme Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year LRG are an equal opportunities employer and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team who shares our commitment to excellence in the Real Estate Industry. LRG d oes not engage the services of Recruitment agencies for the purpose of hiring. All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.