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An established, family-owned retail business is seeking a dynamic and people-focused General Manager to lead operations across multiple store locations in the North East. This is a unique opportunity to shape culture, develop talent, and drive performance in a growing and values-ledpany.
Your new role
* Lead and inspire a team of 45+ staff across sales, warehouse, and store management
* Recruit, onboard, and develop high-performing team members
* Foster a culture of coaching, accountability, and continuous improvement
* Drive performance through clear KPIs, regular feedback, and recognition
* Oversee the rollout of a new front-of-house system and ensure team readiness
* Improve sales, stock control, and customer service metrics
* Mentor future leaders and build a strong internal talent pipeline
* Ensure exceptional store standards and customer experience
* Manage supplier relationships and uphold service expectations
* Report to senior leadership with clarity and strategic insight
What you'll need to succeed
* Proven leadership experience in a retail environment
* Passion for team development and creating positive, productive workplaces
* Confident in stock management, sales forecasting, and performance reporting
* A hands-on, approachable leader who leads by example
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