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Club Assistant
đź“Ť City Padel Taunton
Competitive salary paid
Flexible hours tailored to the successful candidate
City Padel Taunton is looking for an enthusiastic, organised, and people-driven Club Assistant to help deliver an outstanding experience for our players and team.
This is a hands-on role at the heart of the club, perfect for someone who thrives in a fast-paced environment, loves customer service, and enjoys being part of a team.
The Role
As Club Assistant, you’ll be one of the faces of City Padel Taunton — helping ensure the club runs smoothly day-to-day, our players feel welcomed, and the club maintains the highest standards.
Applicants with barista training and café/bar/hospitality experience would be highly desirable, although full training can be provided for the right candidate.
Key Responsibilities
Customer Experience & Communication
* Build and maintain excellent relationships with current and prospective players
* Welcome all players in a friendly, professional manner
* Answer phone calls and respond to enquiries, providing accurate information about the club, padel, and services
* Relay relevant information and feedback to the management team
Operations & Compliance
* Ensure compliance with health, safety, and hygiene regulations at all times
* Assist with opening and closing procedures
* Maintain high standards of cleanliness throughout the club (bins, toilets, communal areas)
Team Support
* Work closely with the wider team to help deliver a positive club environment
* Support daily reception and café operations
* Contribute ideas to improve the overall member and guest experience
Bookings, Scheduling & Promotion
* Assist with facility scheduling, court bookings, matches, and rentals
* Help promote spare spaces on courses and courts via WhatsApp and Instagram
* Ensure booking systems are accurate and up to date
Café & Retail Support
Applicants with barista training and previous café/bar/hospitality experience would be preferred but are not essential.
* Maintain a clean, organised, and well-stocked café and retail area
* Prepare and monitor toasties and baked goods
* Ensure the coffee machine is maintained and kept clean
* Help keep pricing and offerings updated and communicated clearly
Role Structure
* Reports to: City Padel General Manager