Are you an organised and customer-focused individual with a knack for administrative support? Join our client's team as a Customer Service Administrator, where you'll be instrumental in ensuring the smooth functioning of the service department. This role is ideal for someone who thrives in a dynamic environment, excels in customer service, and enjoys managing various tasks with precision.
Key Benefits and Perks:
Salary up to £25,000 (DOE)
Fixed-term contract with possibility of going perm (6 month FTC)
Standard office hours, Monday to Friday - hybrid after training
Generous holiday allowance plus bank holidays
Company pension scheme
Opportunity to be part of a growing business with a positive work culture
Free on-site parking
Customer Service Administrator Responsibilities:
Efficiently manage customer enquiries via phone and email
Coordinate and schedule engineers' tasks for optimal productivity
Prepare and follow up on customer invoices and payments
Build strong relationships with customers while managing their accounts
Process parts requests accurately and promptly
Collaborate effectively with service engineers and customers
Prioritise tasks to meet deadlines in a fast-paced environment
Update customer portals with relevant information
Fulfil other duties as assigned by the company
Customer Service Administrator Essential Skills:
Proactive with meticulous attention to detail
Self-motivated team player with excellent communication skills
Strong literacy and numeracy abilities
Basic computer proficiency (training provided)
Proficient in Microsoft Office suite
Comfortable working in a fast-paced environment
Desirable:
Previous experience in a busy service department is advantageous
Refer a Friend and Earn:
Know someone seeking new opportunities? Refer them to Lloyd Recruitment Services and receive a retail voucher worth up to £500. Visit our website for full details.
Application Note:
Due to high application volumes, we'll only contact shortlisted candidates. If you don't hear from us within 5 days, consider your application unsuccessful.
By applying, you consent to our Privacy and GDPR Policy.
Lloyd Recruitment Services is an equal opportunities employer and acts as a recruitment agency for this vacancy.
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