Job Description
Network Advisor Developer Services
Redhill
£27600 - £31000
Part of the Pennon Group, SES Water is a local water company dedicated to providing high-quality water and exceptional service to our customers. With a rich history of serving the communities in the Southeast of England, we are committed to delivering a reliable and sustainable water supply, ensuring that our customers have access to safe and clean water every day.
About the Role:
We are seeking a dynamic and customer-focused individual to join our Developer Services team as a Network Advisor. In this role, you will play a crucial part in providing exceptional service, communication and administrative support to our customers, ensuring the smooth processing of applications for new water service connections and mains for housing and industrial developments.
What Youll be Doing:
Responding to customer enquiries via phone and email on all aspects of developer services
Owning the relationship with specific developers to maintain relationships and service delivery
Providing advice to customers about new applications for water service connections and processing applications for new mains onto development sites.
Generating quotation estimates within the regulated service level agreements
Coordinating, collaborating and communicating with internal service providers and contracted service providers to deliver the work required for the new connections and mains.
Updating detailed company systems to maintain records of customer interaction and updates of work in progress.
Working with the Customer Relations team to ensure that the customer complaints are resolved promptly and at the first point of contact
What We Are Looking For:
You will be an experienced Customer Service Advisor with a proven track record of success in dealing with customers over the phone. If you have worked in the utilities industry and have experience in credit handling, that would be even better!
Whats In It for You?
SES Water value our employees wellbeing and have created a package to care for both your financial needs and personal wellbeing.
Generous salary
Group personal pension plan with up to 10% employer contribution
Life assurance for peace of mind
Financial education, savings, and loans support
Cycle to Work Scheme for eco-conscious commuting
25 days of annual leave for work-life balance
Simply Health healthcare cashback scheme and Surgical Choices
Service and MOT discounts at our on-site garage
One paid day per year for volunteering in the community
Be yourself, we like it that way.Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid- Build trust and be trusted. Be the one we all look to and can depend on.
Be You- We want you to bring your best every day. Be yourself and make your mark in your individual way.
Be the Future- Embrace change. Drive Progress. Own the challenge.
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