IMA Life
Hybrid and flexible working policy
Career development opportunities with dedicated L&D budget
Competitive salary
Member of the Institute of Practitioners for Advertising
Healthcare Cash Plan
Christmas Closure
A working environment that champions ED&I
Disability Confident Accredited employer
Careers after Babies partner and Menopause Workplace Pledge employer
Access to Coaching
Cycle to work scheme
Employee discounts e.g. gym memberships
Global office locations
Vibrant agency environment with regular social and wellbeing activities
Internal employee forum
About the team Client Service is the art of forming, building, and growing successful relationships with clients.
Our vision is to create unforgettable brand experiences through the limitless power of retail, and world-class client relationships are fundamental to this. Proactivity, collaboration, and adaptability are crucial to moving with the fast-paced and ever-evolving retail landscape in which we work.
Great work wins business. Great relationships keep it.
Summary of the role As an Account Manager at IMA, you will play a key role in delivering world-class brand experiences for our global partners across international markets. You’ll be responsible for managing client projects and overseeing the day-to-day running of accounts, always ensuring a seamless and exceptional client experience.
Working closely with internal teams and external partners, you’ll drive projects forward—from handling complex timelines and approvals to swiftly problem-solving last-minute challenges. In this fast-paced, dynamic environment, your agility, attention to detail, and strategic thinking will be essential. You'll ensure brand consistency is maintained across campaigns while tailoring to local market trends and behaviors, ensuring impactful and effective global campaigns.
Some responsibilities of the Account Manager role will include
Build and develop good relationships with clients and wider stakeholders, acting as the primary day-to-day contact.
Understand client objectives and challenges and develop market insights to support planning and creative processes.
Ensure an appropriate level of senior strategic or creative input, both in projects and at meetings.
Responsible for successful interpretation of client briefs into great creative work and then successfully presenting creative output, ensuring senior sign-off.
Management of work in progress and status reports internally and externally.
Ongoing budget management and delivery of client billing, including proactively reporting account SWOTs to line managers on a monthly basis.
Want to come onboard as our new Account Manager? Great, get in touch and apply today.
Just a heads up that we don't hire through recruitment agencies, so if you'd like to be considered for a role, please only apply directly as we'd still like to hear from you!
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IMA actively encourages applications from disabled people and will provide any reasonable adjustments required for you to interview with us.
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