Service Manager / Aftersales Manager
Location: Nottingham
Working Hours: Monday to Friday, 8.30am 5.30pm; Alternate Saturdays, 8.30am 12.30pm
Salary £35k (OTE £40- £45k)
Working for a long-established, family-run business with over 40 years of experience in the motor trade. Operating from two state-of-the-art dealerships in Nottingham and Derby, priding themselves on delivering exceptional service and customer satisfaction.
Currently seeking an experienced Service Manager / Aftersales Manager to lead and manage the day-to-day operations of our Aftersales departments across both sites.
Reporting directly to the Group Dealer Principal, the successful candidate will be responsible for driving performance, enhancing customer experience, and achieving business targets.
Key Responsibilities
Oversee the Aftersales operations across Nottingham and Derby dealerships
Lead by example to promote a culture of excellence, customer focus, and integrity
Set and maintain high standards of compliance, behaviour, and work ethic
Deliver exceptional levels of customer satisfaction and retention
Develop new business opportunities while nurturing existing relationships
Ensure vehicles are serviced, maintained, and repaired in line with manufacturer standards and schedules
Provide strong leadership to motivate and support team performance
Monitor and manage department KPIs to meet and exceed targets
Essential Skills And Attributes
Proven track record in a Service or Aftersales Manager position
Strong leadership and team management skills
Excellent communication and customer service abilities
Results-driven with a proactive and can-do attitude
IT literate
Full UK driving licence with minimal points
Please click to apply or call Natalie on 01332 363000
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