Service Support Administrator
Starting salary: £26,522.50 per annum
Monday
Friday. 37.5 hour working week. Monday
Thursday, 8:30am
5pm and Friday, 8:30am
3:45pm (45 minute lunch break).
Holiday entitlement: 32 days (including 8 Bank Holidays)
Kettering area. Office based.
Permanent
Match Recruitment are working in partnership with their client based in Kettering. Our client is a leading manufacturing firm with multiple brands within its group.
Youll be working within our clients Aftersales team, reporting to the Service Office Manager. This is lively and busy team. This role is a mix of both administration and telephone calls, communicating with internal colleagues, field based engineers and their end customers.
In this scheduling role, you will manage call-out requests via the company ticketing system, triaging cases by priority while balancing key account importance and the operational impact of equipment downtime, before efficiently scheduling and coordinating engineer visits.
The ideal person will have experience working alongside a live operation, working to time related deadlines and have experience in coordinating the diaries of field based colleagues to attend scheduled appointments.
Summary of your day to day duties:
Handle inbound phone calls from service engineers and customers, providing prompt and professional assistance.
Liaise with field-based service engineers, supporting them with enquiries and resolving issues efficiently from the office.
Review upcoming workloads and allocate tasks to engineers based on skillset, availability, and geographical location.
Monitor and review maintenance contracts, ensuring compliance with company Service Level Agreements (SLAs).
Accurately code and update all jobs within the internal system to maintain visibility and effective workflow management.
Perform general administrative duties to support the smooth delivery of service operations.
Please apply today to learn more and be considered and shortlisted.
Match Recruitment Ltd is a Recruitment Agency and Employment Business and REC Corporate member based in Wellingborough and operating across Northamptonshire and nearby areas. If you havent received contact within 72 hours, please consider yourself unsuccessful on this occasion. Please dont be despondent and feel free to apply to future job adverts.
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