Delivery & Innovation Coordinator
Location: Hybrid to Manchester
Role Overview
We are seeking a Delivery & Innovation Coordinator who will play a key role in supporting successful delivery across the Digital Customer & Channel Strategy function. This position works closely with Senior Delivery Managers, multidisciplinary agile teams, business stakeholders, and internal partners to ensure high-quality, timely outcomes across our Customer Portals, AI, Customer Communications, Virtual Assistants, and Channel Strategy portfolios.
The role is ideal for someone who is detail-oriented, highly organised, and passionate about agile delivery, digital customer experiences, and continuous improvement.
Key Responsibilities
1. Support end-to-end delivery across digital workstreams, including planning, coordination, and execution, while removing blockers and escalating where needed.
2. Maintain core delivery artefacts (plans, RAID logs, action trackers, status reports) and ensure clear visibility of progress, risks, issues, and decisions.
3. Represent the team in project forums, providing accurate updates and producing concise, senior ready reporting for Board, Exec, and governance.
4. Apply Agile practices by managing backlogs, facilitating ceremonies, monitoring metrics (e.g. velocity, burndown), and driving collaborative team...