Overview
An exciting opportunity for an Admin Clerk to join the Patient Access Centre team at Liverpool Women’s Hospital on a bank contract.
The role involves training to cover staff shortages across various areas, and includes manning the appointment phone line, supporting the management of clinic bookings, and covering the clinic reception when required.
Working hours: Monday to Friday, 8:00 a.m. to 6:00 p.m., with occasional weekend and evening work.
Responsibilities
* Manning the appointment phone line.
* Supporting the administration of clinic bookings.
* Covers the clinic reception as required.
* Undertakes booking and scheduling of appointments across community, outpatients, imaging and admission services per Trust policy.
* Manages cancellations of appointments by patients and the hospital.
* Monitors and extracts referrals from systems such as Choose and Book to ensure referral accept/reject timescales are met.
* Escalates booking and scheduling issues to supervisory and management staff within agreed timescales.
* Books ambulance transport to facilitate patient attendance.
* Requests interpreters and informs the patient records department of short‑notice appointments as required.
Qualifications
Excellent communication skills and a high standard of customer service, with an exceptional telephone manner and a calm, understanding, and caring approach.
Computer literate with ability to quickly learn systems including e-Referral, the Hospital Patient Administration System, Outlook and Excel.
Legal Statement
This organisation is an equal opportunities employer and will not discriminate on the basis of gender, age, disability, ethnicity, marital status, religion, sexual orientation or any other protected characteristic. Applicants with disabilities can request reasonable accommodation during the hiring process.
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