Service Delivery Manager
Location: Stonehouse (office x2011;based with regional travel)
Salary: GBP45,000 : GBP55,000 DOE
Im working with a managed service provider thats looking for a Service Delivery Manager to take ownership of their technical support function. This is an office x2011;based role in Stonehouse with regular travel to nearby customer sites. Youll be responsible for leading a technical team, maintaining strong service levels, and delivering both operational support and project work.
What youll be doing
* Managing the day x2011;to x2011;day performance of the service desk and technical support team
* Ensuring service requests and tickets are resolved within SLA
* Coaching, mentoring and developing engineers across all levels
* Running regular customer service reviews and building strong relationships
* Handling escalations and resolving issues quickly and professionally
* Producing operational and performance reports for senior leadership
* Overseeing patching, updates, maintenance and system checks
* Making sure customer environments remain secure, stable and compliant
* Leading IT projects including upgrades, migrations and new solution deployments
* Managing external suppliers and keeping project timelines on track
* Working closely with internal teams to understand requirements and provide guidance
Benefits
* 25 days holiday plus bank holidays and your birthday off
* Daily breakfast and fresh fruit
* Private medical cover after 12 months
* Access to a perks and wellness platform
* Annual flu jab
What theyre looking for
* A minimum of 3 years experience in a service delivery or technical leadership role within an MSP
* Strong communication skills with confidence in customer x2011;facing situations
* Experience developing and managing technical teams
* A customer x2011;focused approach with excellent attention to detail
* Strong problem x2011;solving and analytical skills
* Proven track record in delivering IT projects and managing suppliers
* Good understanding of infrastructure, cloud technologies, networking and cybersecurity best practice
If you are interested please reach out to Harry Davies directly on you are interested in this position please click apply.
Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent and contract roles within Engineering and Manufacturing, IT and Digital, Science and Technology and Service and Sales sectors.
Please note as we receive a high level of applications we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.