Job Description – Apprentice IT Support Engineer The Opportunity Our client is recruiting for an Apprentice IT Support Engineer to join their team in Southampton. The Level 3 Information Communication Technician apprenticeship programme that we are offering, will allow you to kick-start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first-hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way! The Position Job Title: Apprentice IT Support Engineer Apprenticeship Course: Level 3 Information Communication Technician Apprenticeship Duration: 13 months EPA Location: Southampton SO14 Working Hours: Monday to Friday 8:30am – 5:30pm (Occasional local travel to Hampshire) Salary: £15,704 Role and Responsibilities: We’re looking for a Apprentice IT Support Engineer to support our internal office IT day-to-day, while gaining exposure to our MSP client environments. You’ll enjoy solving problems properly, learning fast, and improving how support is delivered. Alongside IT, you’ll also get hands-on with our telecoms operation, supporting device provisioning, technical validation, and assisting with server builds. This is a great role for someone who wants a long-term career in IT and managed services, and is keen to grow into a more senior support or project role over time. · Provide first-line and second-line support to office users (deskside, remote, tickets) · Set up, image and deploy laptops/desktops and mobile devices (Windows and macOS) · Support Microsoft 365 and Google Workspace basics: user setup, password resets, MFA support, mailbox issues, Teams/Meet and SharePoint/Drive support · Help with day-to-day endpoint tasks (device enrolment, patching checks, security agent status, troubleshooting) · Maintain tidy asset records, stock levels, warranty returns, and clear ticket notes · Write and improve simple KB articles and “how-to” guides for common issues Exposure to MSP support · Assist senior engineers with client tickets, escalations and routine maintenance tasks · Learn how to work across multiple customer environments safely and consistently · Support monitoring and basic remediation via RMM tools (guided at first, increasing ownership over time) · Shadow service reviews and learn how we report on risk, security and improvements Telecoms exposure (devices, builds, validation) · Provision and support end-user telecoms devices (desk phones, headsets, softphone apps, mobile clients) · Assist with technical validation tasks before go-live (connectivity checks, basic call testing, configs) · Help with server build preparation tasks and structured checklists (racking, patching, labelling, baseline setup) · Maintain accurate build notes and provisioning records What “good” looks like in the first 3–6 months · You’re confidently resolving day-to-day office IT tickets with clear updates and good notes · You can build and deploy a laptop end-to-end using our process without supervision · You’re comfortable supporting common Microsoft 365 and Google Workspace user issues (login, MFA, mail, collaboration tools) · You can follow runbooks/checklists for provisioning and validation without missing steps · You’re taking ownership of learning: asking smart questions, keeping a learning log, and improving week by week Desired Qualities, Skills and Knowledge: Essential · Strong desire to build a career in IT/MSP (you enjoy learning and stick with problems) · Good foundational technical skills across Windows (10/11) and general troubleshooting · Confidence speaking with users and explaining fixes in plain English · Some exposure to Microsoft 365 and/or Google Workspace (admin basics, mail, collaboration tools, MFA support) · Basic networking understanding (IP addressing, DHCP, DNS basics, Wi-Fi fundamentals) · Strong attention to detail: documentation, asset records, following checklists · Positive, reliable attitude and willingness to get stuck in Desirable · 6–18 months in a support role (internal IT, helpdesk, MSP, or apprenticeship) · Any exposure to: Intune, Entra ID, AD, Group Policy, Google Admin, Acronis, RMM tools, ticket systems · Interest in telecoms/VoIP, device provisioning, or structured build work · Basic PowerShell curiosity (even if it’s just small scripts) · Any relevant certi fi cation progress (CompTIA A/Network, Microsoft fundamentals, Google fundamentals, etc.) Eligibility Criteria Individuals must have a valid and eligible residency status to apply for this role. About ITP We help employers develop their best talent and inspire the next generation through apprenticeships, mentoring and training, we’re plugging the UK’s digital skills gap to provide a workforce for the future. If this sounds like the role for you, get in touch! Once we receive your application, one of our team will be in touch to help you with the next stage. The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV, you agree to be contacted by The ITP and your information to be passed on to a third party. Safeguarding and Values Commitment The ITP is committed to safeguarding and promoting the welfare of learners and expects all staff and volunteers to share this commitment. Successful appointment to this role will require satisfactory completion of recruitment checks. At the ITP, we are fully committed to safeguarding and promoting the welfare of all learners and creating a safe, inclusive, and respectful workplace. We expect every team member to: Uphold and champion our values, code of conduct, and safeguarding principles. Take personal responsibility for understanding and adhering to all safeguarding procedures and policies. Promote a culture of safety and wellbeing through a proactive “do no harm” approach. Recognise and act on their responsibility in supporting, strengthening, and enforcing safeguarding practices across all areas of work. Understand and meet any role-specific safeguarding duties — including, in this position, actively identifying and reporting concerns, engaging in relevant training, and modelling safe and inclusive behaviours in all apprentice interactions. At the ITP, our company culture is important to us, and all employees and consultants are expected to operate in line with our values: · We change lives - We strive to make a difference for our apprentices, clients, members, ourselves, and our team on a daily basis. We push for diversity and inclusion in our industry by challenging perceptions. We embrace individuality. We believe that everyone is equally important. · We are genuine and honest - We breed trust amongst clients, apprentices, members, and the team. We take responsibility for our words, actions, and results. We are human. We encourage one another through honesty and transparency. · We are innovative and unique - We are empowered by innovation. We strive to make the impossible, possible. We are proud to be the only organisation of our kind, of who we are and how we got here. · We are Personable - We remind ourselves what it’s like to be in others shoes. We have authentic conversations; we are real and so are our relationships. · We are stronger united - We share our knowledge and experiences. We celebrate one another on our achievements. We value and encourage one another because we win or lose as a team.