Job summary
As part of the LTC team this role will focus on long term conditions suchas Diabetes, Respiratory, Cardiovascular Disease etc. The role will consist ofproviding coordination and navigation for patients,
and their carers across health and care services, working closely withsocial prescribing link workers, health and wellbeing coaches, and otherprimary care professionals whilst ensuring adherence to patient confidentialityand data protection.
Main duties of the job
This role will be based at Shipley Medical Practice, however you would be expected to work at different locations within Affinity Care.
About us
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
1. 5 weeks annual leave (pro rata for part time hours)
2. Birthday Holiday
3. Well-being day
4. NHS pension
Job description
Job responsibilities
Supporting theQuality Outcomes Framework (QOF) to achieve and support patients with specificdisease areas.
Consider otheroutstanding QoF performance targets ensuring proactive contact with patient tobook and encourage attendance for those appointments eg cervical screening.
Assist in raisingawareness of health and well-being of our patients and their carers.
Work sensitively withpatients and or their carers to capture key information, making every contactcount, providing accurate and appropriate information.
Be the patients advocate,see things from a patient perspective; identifying ways to improve our systemsto enhance the patients experience, capturing such knowledge in a way that itcan be shared with other care coordinators and inform other teams withinAffinity Care.
Undertake any tasksconsistent with the level of the post and the scope of the role, ensuring thatwork is delivered in a timely and effective manner.
Seek advice and supportfrom the clinical team to discuss patient-related concerns ( abuse,domestic violence and support with mental health), referring the patient backto the GP or other suitable health professional if required.
Develop and manage rotasand appointments system within SystmOne by liasing with the patient servicemanagers and clinicians at the appropriate sites.
Bookingappointments with the appropriate person/clinic and an appropriate amount oftime.
Bepart of the LTC team telephone network, receiving and making telephone calls topatients to book their reviews.
Communicatewith patients via letters, SMS texts or by our online platform Patchs.
Supportcolleagues in the LTC team, remotely at our other practices and at site.
Person Specification
Qualifications
Essential
5. Willingness to undertake appropriate training required for the role Willingness to undertake further education/training
Desirable
6. It is essential applicants are IT literate with working knowledge of Microsoft Office applications, and able to work on own initiative and under pressure, prioritise workload and function as a team member. The ability to work flexibly is essential.
7. Possessing NVQ 2/3 Customer service, NVQ Level 2/3 or QCF Diploma Level 2 or 3 Health Care or equivalent would be an advantage but not essential.