Overview
Administrator and Patient Booking Clerk – Maternity Cover. Department: Emergency Department. Band 3: £24,937 - £26,598 per annum, pro rata. Hours: 20 per week. All MKUH roles will be considered for flexible working.
We are looking for a flexible, enthusiastic and motivated individual to work in our busy Emergency Department on internal rotation. You must have excellent communication and interpersonal skills and be able to maintain a calm, effective manner with patients/public/staff in this challenging environment. Excellent administration and organisational skills are essential, as are good keyboard skills and telephone manner. Knowledge of the Hospital – eCare system would be an advantage, whilst previous NHS experience would be essential. Please note that we are not able to offer sponsorship for this role.
For further information, please contact: Razzbir Kaur Sohal, Assistant Service Manager, razzbir.sohal@mkuh.nhs.uk. Interview date: 20 October 2025.
Milton Keynes University Hospital, in proud partnership with the University of Buckingham, is a University Teaching Hospital committed to advancing patient care through cutting-edge research and education. We provide a full range of general medical and surgical services, including Emergency Department, Maternity and Paediatrics, with ongoing investment in facilities and services.
Responsibilities
* Provide high-quality front-line administrative support to the Emergency Department, working closely with nurses, medical staff, ED consultants, and management.
* Deliver a welcoming and professional service to patients, relatives, and other agencies; manage and prioritise own workload with limited day-to-day supervision.
* Maintain knowledge of medical terminology and use the eCare system where required.
* Adapt to shift patterns including nights; work under pressure with interruptions and sensitive issues; maintain calm and professional conduct at all times.
* Support the administration of bookings and patient flow in a busy department.
* Contribute as part of the Emergency Department team to ensure efficient, high-quality service delivery.
Qualifications and Experience
* Excellent administration and organisational skills; strong keyboard and telephone/manner skills.
* Knowledge of medical terminology beneficial; NHS experience preferred/essential as applicable.
* Good communication and interpersonal skills; ability to maintain composure in a busy environment.
* Previous experience with hospital systems (eCare) is advantageous.
Seniorities and Status
* Seniorities level: Entry level
* Employment type: Flexible working options considered; please note advertised hours are 20 per week
Referrals may increase your chances of interviewing at Milton Keynes University Hospital NHS Foundation Trust. For updates on similar roles in Milton Keynes, Northampton and surrounding areas, please review the postings on the MKUH careers site.
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