Customer Experience Manager – Social HousingLocation: Hemel Hempstead HP3 Salary: £43,000 per year – Permanent Benefits: Company pension, 25 days holiday plus bank holidays, wellbeing resources, retail & lifestyle discounts, enhanced family leave, recognition initiatives About the RoleOur client is seeking a Customer Experience Manager to lead and enhance the delivery of outstanding customer service across social housing services. You will ensure residents’ voices are heard, feedback is acted upon, and services are designed around the needs of tenants and communities. This role focuses on embedding a culture of customer-centric service, ensuring regulatory compliance, and driving improvement through data insight and engagement. Key Responsibilities Develop, manage, and strengthen relationships with internal and external customers. Ensure contract delivery meets or exceeds client and organisational requirements. Manage correspondence from clients and customers professionally and promptly. Act as the point of contact for escalated customer queries. Monitor client satisfaction and address issues proactively. Enhance communication channels according to client and customer needs. Foster strong working relationships with colleagues, clients, and stakeholders. Maximise opportunities to improve customer satisfaction, reflecting core organisational values. Provide support and guidance on procedural a...