Client Services Agent
Maidstone, Kent (Hybrid Working)
£26,500 per annum DOE
An exciting opportunity has arisen for a Customer-Focused Client Services Agent to join a growing and innovative technology business operating within the digital identity and compliance sector.
This is a fantastic opportunity for someone with strong customer service and administrative skills who enjoys problem-solving, working with data, and being part of a supportive and collaborative team.
Working within a busy client services team, you will be responsible for supporting customers through the application and verification process, ensuring all information is accurate and compliant with industry regulations and procedures.
This role offers a varied workload where no two days are the same, combining customer support, administration, data validation and process management.
Key Responsibilities
Reviewing and verifying customer application data
Supporting customers via email and ticketing systems
Issuing and processing applications in line with company procedures
Liaising with external business registries and stakeholders
Maintaining accurate internal records and documentation
Supporting internal process improvements and ad-hoc projects
Ensuring all work is completed accurately and within agreed service levels
The successful candidate will demonstrate
Excellent customer service and communication skills
Strong attention to detail and accuracy
A proactive and solutions-focused mindset
The ability to work effectively both independently and within a team
Good organisational and problem-solving abilities
Confidence learning new systems and processes quickly
Previous experience within a customer support, administration, data-entry or service-based environment would be advantageous.
Additional language skills would also be beneficial, although not essential.
This is an excellent opportunity for an ambitious individual looking to join a forward-thinking organisation where they can genuinely make an impact.
Apply now to find out more.
This role is being handled by Holly Ensoll & Chloe Wadhams, Business Support Consultant for Pearson Whiffin Recruitment.
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