We are recruiting for a Billing Administrator supporting the Service Support team based in Milton Keynes on a full time, permanent basis. The hours are Monday to Friday, 8:30am - 5pm and paying a salary £25,200. This role offers hybrid working (3 days in office, 2 days from home) after training/induction period, as well as amazing benefits.
The successful candidate will be delivering excellent customer service to customers, while handling inbound calls and responding to emails. As an Administrator within the Service Support Team, you will be liaising with Service Call Planners and Service Technicians. You will also collaborate with internal colleagues within other departments.
Duties:
Handling inbound customer calls efficiently
Check statements on a monthly basis dealing with any invoice and PO queries and discrepancies up to point of payment due
Warranty evaluation and raising orders and invoices for chargeable work
Maintain account information via customers web portals
Managing an inbox and responding to emails
Logging calls and updating customers on their repair calls, advising them of any delays/ order job status
Investigating and resolving customer complaints, quickly and patiently
Liaising and supporting a team of Service Call Planners and Service Technicians with ad hoc admin tasks when required
Uploading quotes and invoices and validating transactions against purchase order values - requesting PO uplifts as required
Producing customer quotations and ordering parts, as well as providing price and costs requests to customers
Raising invoices and quotes against purchase orders when required
Uploading documents onto the CRM system and maintaining customer informationBenefits include Hybrid working (3 days in the office), Contributory Pension, Life assurance, 25 days annual leave plus bank holidays, Employee Assistance Programme, Seasonal Flu Voucher, Staff Savings Scheme, Free on-site Parking, Free Tea and Coffee, Dress Down Days, and Staff Events.
If you have experience working in a busy customer-facing office and can work under pressure, with excellent attention to detail, then we would love to tell you more about this exciting company and opportunity.
Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation. PLEASE NOTE! You should make yourself aware of how immigration laws apply to your situation before applying for any jobs. We are acting as a Recruitment Business in relation to this role