About thepany
We are a well-established and growing SME based in Scunthorpe, known for ourmitment to quality, customer satisfaction, and operational excellence. As we continue to expand, we are seeking an exceptionally capable and experienced Administrator with strong customer service skills to support our team during a busy period. This is a temporary position with the potential to be permanent for the right candidate.
Role Overview
This is a dual-role positionbining high-level administrative responsibilities with front-line customer service. You will be the first point of contact for clients and customers, while also supporting internal teams with a wide range of administrative tasks. The ideal candidate will be proactive, highly organised, and confident in managing multiple priorities in a fast-paced environment.
Key Responsibilities
Administrative Duties
Provideprehensive administrative support to management and operational teams
Sales Administration/customer service
Maintain accurate records, databases, and filing systems
Prepare reports, correspondence, and documentation with a high degree of accuracy
Coordinate internalmunications
Assist with marketing
Customer Service Duties
Act as the first point of contact for customer enquiries via phone, email, and in person
Handle customer queries,plaints, and service requests professionally and efficiently
Maintain a high standard of customer care and ensure timely follow-up
Process orders and service requests accurately
Liaise with internal departments to ensure customer needs are met
Person Specification
Essential Skills & Experience:
Proven experience in a similar administrative and/or customer service role
Excellentmunication and interpersonal skills
Strong organisational and time management abilities
High attention to detail and accuracy
Proficient in Microsoft Office (Word, Excel, Outlook) and general IT systems
Ability to work independently and as part of a team
Professional, friendly, and customer-focused approach
Desirable:
Experience working in an SME or fast-paced office environment
Familiarity with CRM or ERP systems
What We Offer
A supportive and collaborative working environment
Opportunity to contribute to a growing business
Potential for the role to be permanent
On-site parking and accessible location