Overview
Our client is recruiting a brand new Head of Service/ Service Manager position as they drive improvements and strategy within their service planning team. You will take the reins of the entire service operation. You will lead a dedicated team of Service Coordinators, optimise operational workflows, and spearhead the commercial growth of the service department.
Key Responsibilities
* Full ownership of day-to-day service delivery, covering both planned maintenance contracts and reactive breakdown callouts.
* Manage, mentor, and professionalise the service team, setting high performance standards and a culture of radical accountability.
* Define and drive service SLAs and KPIs. You will be expected to use data to identify trends, eliminate inefficiencies, and improve the bottom line.
* Actively identify opportunities to expand the division, upselling maintenance solutions and raising the profile of the service business.
* Serve as the senior escalation point for complex client issues, ensuring resolutions that reinforce customer trust.
Desirable Skills
* You have successfully led service management or operational teams, ideally within Planning Management, Fleet Management, Building Services, Construction, Fire and Security or Engineering.
* Strategic approach, experience in process improvement and service strategy.
* You have commercial awareness and consider yourself to be confident when making decisions.
* Confident, concise, and professional when dealing with everyone from field engineers to senior stakeholders.
Why Apply?
This is a rare opportunity to step into a high‑autonomy role where you can truly make an impact. You'll be joining a stable, highly-respected firm with a clear mandate to grow the business.
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