Resident Liaison Officer – Ealing – North London
3 month temp contract with likelihood of extension for the right candidate£18.71 Umbrella pay or £14.09 PAYE Required to drive, please only apply if you have a driving licence and own vehicle. Must be comfortable travel to Ealing, north London and to a few properties in Letchworth and Stevenage We are currently seeking a dedicated Resident Liaison Officer to work with our leading main contractor in the social housing sector. Based out of the office in Stevenage, you will be a vital link between the site team, residents, and clients. You will be working on a planned maintenance social housing kitchens and bathrooms refurbishment project. As Resident Liaison Officer you will be working on a refurbishment project, where you will be accountable for:
1. Keep residents informed about project progress, communicating updates and any alterations to the schedule.
2. Serve as the primary contact point, delivering a courteous and flexible service to both residents and staff. Resolve issues, book appointments, manage schedules and address complaints by coordinating with all relevant parties.
3. Foster positive relationships with residents, aiming for high client satisfaction. Handle any complaints with professionalism and efficiency. Ensure a seamless workflow with minimal disruption during the project.
4. Conducting pre-condition surveys and compiling resident profiles, working jointly with kitchen designers and the asbestos surveyor
5. Provide assistance with Property Condition Audits with residents for each property on the project before any work can go ahead.
6. Maintain meticulous records, adhering to company policies, and safeguard residents’ contact information with utmost confidentiality.
The successful applicant to the role of Resident Liaison Officer will share our professional, personable and conscientious values, and will possess the following skills / experience:
7. Exceptional communication, people skills and the ability to work collaboratively
8. Previous experience as a Resident Liaison Officer (RLO) is essential. 12 months
9. Reliable, Good timekeeping and ability to work independently and as part of a team
10. Ambitious, innovative, and self-motivated
11. Ability to work as part of a team;
12. Good computer skills and knowledge of Microsoft office
13. Must have driving license and access to vehicle
How to Apply:
If you possess the required experience and skills, please submit your CV to the job ad today!