About HSO HSO is a leading member of the Microsoft Dynamics Inner Circle, founded in 1987, and specializing in sectors such as Retail, Manufacturing, Professional Services, Financial Services, and Local Government. We’ve won several prestigious awards over the last few years, including being voted in the UK’s Top 10 Best Large Companies to Work For for the last three years running. This year, we are also proud to have been named the D365 Finance Microsoft Partner of the Year and Finalist for D365 Sales & Marketing. HSO is the place to work for those in the Microsoft Dynamics channel. People join and stay because we care — about adding value to our customers, delivering what we say we will, striving to improve ourselves, being inclusive, and having fun. The core values that enable us to work so well together also mean our customers want to work with us. We choose to be different to other Microsoft Partners. Caring about our people, customers, and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. PURPOSE OF THE ROLE As Microsoft Incentives Coordinator, you will play a key role in supporting HSO’s commercial success by managing and optimizing the administration of Microsoft incentive and licensing programs. You will ensure all incentive claims and licensing transactions are processed accurately, fully compliant with Microsoft’s requirements, and aligned to HSO’s sales and financial goals. Working closely with Sales, Finance, and Purchasing teams, you’ll take responsibility for tracking, claiming, and reconciling incentives, rebates, and licensing activities, ensuring HSO maximizes return on every eligible Microsoft program. You will also maintain accurate licensing records, support renewals, and help internal teams stay compliant with changing Microsoft licensing models. REPORTING LINE This role reports to the Head of Sales Operations (or equivalent, depending on structure). JOB FUNCTION Collaborate with Finance and Purchasing teams to ensure timely invoicing, processing, and tracking of Microsoft incentives and licensing transactions. Stay up to date with Microsoft incentive and licensing programs, including guidelines, program updates, and eligibility criteria. Identify and manage all relevant incentive and licensing programs applicable to HSO’s business and market segment. Support the Sales and Account Management teams with accurate licensing information, renewals, and program guidance. Educate internal teams on Microsoft incentive programs and licensing changes to ensure full compliance and maximize potential benefits. Serve as the main point of contact for internal licensing and incentive queries. Prepare and submit accurate incentive claims and licensing reports within required deadlines, ensuring all documentation meets Microsoft audit requirements. Gather, validate, and maintain supporting data including sales records, customer agreements, and proof of execution. Monitor and track the status of claims and license renewals, proactively addressing discrepancies or missed opportunities. Build and maintain strong relationships with Microsoft representatives and Partner Account Managers. Work with Microsoft teams to resolve issues relating to claims, licensing eligibility, or program changes. Maintain detailed records of HSO’s licensing portfolio, including active subscriptions, renewals, and customer entitlements. Identify opportunities to improve the efficiency of incentive and licensing processes, reporting, and compliance management. Requirements QUALIFICATIONS AND EXPERIENCE Essential Minimum of 2 years’ experience in a similar role within a Microsoft Partner or IT environment. Strong understanding of Microsoft incentive and licensing structures (e.g., CSP, EA, or MCPP programs). Excellent organizational and time management skills, with strong attention to detail. Strong numerical, analytical, and problem-solving skills. Ability to manage data accurately and meet strict deadlines. Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Teams. Excellent communication and interpersonal skills, with the ability to engage stakeholders across departments. Desirable Experience using Microsoft Dynamics 365 (CRM) or other ERP/CRM systems for tracking incentives and licenses. Previous experience managing Microsoft Partner Center or similar licensing portals. Understanding of Microsoft Cloud Solution Provider (CSP) models and rebate structures. Experience with partner co-op funding or rebate claims. PERSONAL QUALITIES Proactive, self-motivated, and able to take ownership of processes and deliverables. Strong interpersonal skills with the ability to build relationships at all levels. Detail-oriented with a commitment to accuracy, compliance, and quality. Collaborative team player who can work effectively across departments. Comfortable working independently in a fast-paced, evolving environment. Adaptable and open to learning as Microsoft’s programs and requirements evolve. LOCATION Our offices are based in Sale (Manchester), Reading, and Glasgow. This role offers hybrid working, with flexibility to work remotely and attend the office for collaboration or meetings as required. HOURS Normal office hours are 09:00 to 18:00 (with one hour for lunch). Occasional flexibility may be required to meet submission or program reporting deadlines. Benefits Salary We offer a competitive, market-aligned salary that reflects the skills and experience of each candidate. The salary package will be discussed during the interview process and based on current market benchmarks and individual qualifications. In addition to base salary, eligible employees have the opportunity to earn performance-based bonuses and participate in our comprehensive benefits program. Benefits Paid Holidays Pension Healthcare Dental Life Insurance Tonic Wellbeing HSO Perkz Flexible working (when required and agreed)