Account Manager
Willenhall
£30,000 - £35,000
The Role
This is an excellent opportunity for someone with customer service or internal sales experience within a manufacturing or engineering environment who is looking to progress their career in account management.
Working closely with a senior Account Manager, you will act as a key point of contact for customers, ensuring enquiries, quotations, and ongoing projects are managed efficiently and professionally.
You will play a vital role in ensuring customers receive excellent service and that internal teams are aligned to meet customer expectations.
What will you be doing?
*
Managing incoming customer enquiries and requests
*
Logging RFQs and coordinating the quotation process
*
Monitoring quotation progress and following up where required
*
Supporting contract review processes
*
Acting as a point of contact for key customer accounts
*
Following up on outstanding quotations
*
Liaising with engineering and production teams to ensure timely updates
*
Providing customers with order updates
*
Supporting the wider account management team
What will you bring to the party?
We are looking for someone who is organised, proactive, and confident managing customer relationships.
You will ideally have:
*
At least 2 years’ experience in a customer service, sales support, internal sales, or account management role
*
Experience working within manufacturing, engineering, or a technical environment
*
Excellent organisational and administrative skills
*
Strong attention to detail
*
Confidence managing high volumes of emails and enquiries
*
Good Excel skills
*
A proactive and professional approach