We are recruiting for an experienced Air Freight Export Operator to manage end-to-end air operations. The role requires strong coordination with network partners, airlines, customers, and internal teams to ensure shipments are handled efficiently, compliantly, and on time.
Key Responsibilities Coordinate air freight shipments from origin to destination, maintaining clear communication with UK clients, overseas partners, and internal teams
Monitor shipment progress and provide regular updates to destination partners and customers
Ensure all air export jobs are completed accurately and within agreed timelines
Prepare accurate airway bills and pre-alerts, avoiding delays or penalties
Ensure the operational system is always used correctly
Customs & Compliance Ensure all shipments comply with international trade regulations, customs procedures, and export control laws
Complete customs declarations accurately and on time
Understand and apply HMRC UK Trade Tariff Volumes
Liaise with HMRC and maintain customs procedures
Ensure SOPs are followed fully and correctly
Commercial & Rates Quote shipments prior to movement and apply agreed rates where required
Liaise with network partners to obtain quotes and rates
Build and maintain relationships with airlines for cargo bookings and rate negotiations
Ensure all goods moving under the companys deferment account are approved in line with SOPs, quotes, or management approval
Documentation & Financial Control Demonstrate familiarity with export documentation and its purpose
Pass supplier and provider invoices within 48 hours of receipt
Ensure insurance is charged correctly on shipments
Escalate insurance claims immediately to the claims department
Ensure all required reports are completed within deadlines
Key Skills Minimum 3 years experience within the Freight Forwarding sector
Strong knowledge of air freight export operations
Experience in import/export multimodal logistics
Basic understanding of INCOTERMS and associated risks and liabilities
Good understanding of logistics processes and procedures
Strong communication and organisational skills
High attention to detail and ability to prioritise workload
Ability to work independently and as part of a team
Proficient in Microsoft Office, particularly Excel
Flexible with working hours
Monday to Friday 8.30-17.30pm
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