Job Description
Join the outstanding team at Gilpin Hotel & Lake House, a five-star retreat in the heart of the Lake District. Proudly recognised with Two Michelin Keys, Gilpin offers an exceptional standard of hospitality, blending heartfelt service with refined elegance. We’re looking for a passionate and professional Front Office Agent to be the face of our guest experience - delivering seamless bookings, arrivals, genuine warmth, and memorable moments from check-in to farewell.
Your Role as Front Office Agent:
* Greets guests with warmth, efficiency, and genuine care.
* Manages check-ins, check-outs, and reservations with precision.
* Coordinates guest requests and concierge services with flair
* Liaises with housekeeping, spa, and restaurant teams to ensure smooth operations.
* Upholds Gilpin’s standards of luxury, discretion, and personalised service.
* Contributes to a culture of excellence, learning, and genuine care.
* Promotes the highest standards of etiquette, presentation, and professionalism.
Qualifications
What You Bring:
* A confident communicator with a natural sense of hospitality.
* Impeccable attention to detail and a positive, proactive mindset.
* Previous front office or guest service experience (luxury preferred).
* Comfortable with booking systems and multitasking under pressure.
* A team player who thrives in a fast-paced, guest-focused environment.
Additional Information
What We Offer:
* The chance to work alongside a team of passionate professionals.
* A supportive, dynamic and creative environment.
* Opportunities for growth and development within the Gilpin family.
* Meals on shift, uniform, and generous gratuities.
* A stunning Lake District setting that inspires every day.
* The pride of contributing to a property recognised with 5 AA Red Stars, and two Michelin Keys.
* The prestige of working within Relais & Châteaux and Pride of Britain Hotels.
* You will become part of the Relais & Châteaux community, a global association of 580 exceptional hotels and restaurants united by a passion for the profession, the authenticity of human relations and the promotion of local traditions.
If you’re ready to bring your personality, professionalism, and passion to our front desk, we’d love to hear from you.
Salary: from £29,952 to £32,292 (pro rated to hours worked)
Gratuities are allocated on a points basis, depending on development tiers. Although variable, average levels are projected as being from £234 to £526 per month (again pro rated to hours worked).
Hours: 45 hours per week for full time, or part-time available.
* Canteen
* Company events
* Company pension
* Discounted or free food
* Employee discount
* Free or subsidised travel
* Gym membership
* On-site parking
Relocation assistance may be available
Staff transport provided free between staff houses and hotel