Salary: £45,000 - 80,000 per year Requirements:
* Knowledge of public safety technologies
* Experience in first and/or second line support within an enterprise/Cloud-based environment
* Proven incident management and problem resolution experience
* Familiarity with Microsoft operating platforms, including Microsoft cloud-based services (Azure)
* Ideally, experience with Microsoft SQL Server deployment and management
* Knowledge of WAN/LAN hardware, configuration, and management
* Preferred qualifications: Microsoft MTA or MCSA, Juniper, Cisco, and Dell certifications
* Ideally, certifications in Azure fundamentals (AZ900) and Security and Compliance (SC900)
* Experience with virtualization technologies (ESXI/HyperV)
* Technical knowledge of MS Server 2019/22, Redhat Linux, Active Directory and Group Policy Management, MS Certificate and KPI, MS SQL, Gigaspace, Java, Network configuration and Management, WSUS, and UXMS
* Familiarity with hardware such as Cisco LAN/WAN switches, Dell/Fujitsu/HP servers and user devices
* Understanding of ITIL processes in a support environment
* Experience with telecommunications systems (telephony/Radio integration)
Responsibilities:
* Communicate with and respond to customers regarding technical service incidents, events, and requests
* Analyze and diagnose errors and faults
* Proactively drive incidents through to resolution
* Collaborate with our engineering teams in the UK, Vienna, and the global organization to manage new services, decommission services, and handle defect management
* Technically deliver change requests into live services
* Work with the Product Management team on continuous product improvement based on customer feedback
* Conduct site acceptance testing
Technologies:
* Active Directory
* Azure
* Cloud
* Cisco
* Hardware
* Support
* ITIL
* Java
* LAN
* Linux
* Network
* SQL
* Security
* ARM
More:
We are a market-leading public safety client, providing bespoke solutions to various emergency services customers across the UK. As a Customer Service Engineer, your role will focus on delivering exceptional second-line technical support to our UK-based customers. You will be responsible for the technical implementation and maintenance of our Control Room Solutions, utilizing a wide range of systems and technologies across multiple domains.
You will report to the Lead Customer Service Engineer and collaborate with both the Service Engineering team in the UK and our wider Service Engineering teams in Vienna and Turin. If you believe this role could be a good fit for you or if you would like to learn more, we encourage you to apply.
last updated 50 week of 2025