Thu, 24 Apr 2025 published - Thu, 24 Apr 2025
Job Summary
We are seeking a dynamic, strategic, and highly experienced General Manager to lead our multi-faceted operation at the helm of Belle Livingstone's 58th St Country Club. You will be a true ambassador for The Lost Estate.
Job Description
This role demands a proactive, solutions-driven leader who thrives in high-energy environments, takes full ownership of operational excellence, and is committed to the continual development of people, processes, and product. Ideally, you have experience in the hospitality, theatre, arts or creative industries, and are comfortable managing artistic considerations alongside hospitality operations. If you've ever wanted to lead your team in a conga line, this could be the role for you!
As the General Manager, you will be responsible for overseeing the entire operational structure, ensuring exceptional service, efficiency, and profitability across all departments. You will be instrumental in shaping and refining operational policies, optimising workflows, managing budgets, and fostering a high-performance culture. With a hands-on approach, you will lead, train, and develop a team of hospitality professionals, ensuring that every aspect of our guest experience aligns with The Lost Estate's artistic and commercial vision.
Our Peckham site is Belle Livingstone's 58th St Country Club - an immersive 1920's NYC Jazz Club, delivering the music, cocktails and cuisine of the era in a luxe package, complete with 5 piece band, singer and burlesque.
This role is a rare opportunity to take a leadership position within one of the most exciting and fast-growing arts and hospitality businesses in the industry. If you are a strategic thinker, a hands-on leader, and a hospitality innovator, we want to hear from you.
Job Requirements
ROLE REQUIREMENTS
1. 5+ years' experience in hospitality operations management, preferably within high-volume or immersive event settings.
2. A passion for the arts, creative or immersive experiences.
3. Demonstrated expertise in budgeting, cost control, and financial management.
4. Proven track record in leading large teams, including recruitment, training, and performance management.
5. Exceptional organisational and problem-solving skills, with a hands-on, solutions-focused approach.
6. Strong knowledge of health & safety regulations, food hygiene practices, and licensing requirements.
7. Ability to work independently, take initiative, and drive continuous operational improvement.
8. Experience using workforce management, scheduling, and EPOS systems (e.g., Fourth, PointOne).
9. Excellent communication skills and the ability to foster collaboration across teams.
10. Passion for the intersection of hospitality and the arts, with a commitment to delivering transformative guest experiences.
Job Responsibilities
The three key responsibilities are to ensure the site is:
1. On mission: The artistic vision is upheld, enhanced, and is all encompassing
2. On margin: Run as a tight ship, with a focus on driving sales, cost control and overall profitability
3. Self-improving: Continually evaluating every aspect of the operation, and planning and executing improvements
In order to deliver on these responsibilities, the General Manager must excel in:
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