Job Description
Role: 1 Night Senior Carer – 36 hours – 20:00pm-8:00am
Location
Headingley Hall Care Home, 5 Shire Oak Road
Overall Objectives
* Ensure all customers consistently receive person‑focused care promoting health and well‑being.
* Lead by example in delivering support and care emphasizing quality, respect, dignity, independence, and choice for every customer.
* Proactively identify and implement opportunities to improve support and care to exceed customer expectations.
About The Role
Main Duties
* Delivering the Vision
o Manage all aspects of support and care provision at Headingley Hall to ensure a profitable, high‑quality service.
o Essential compliance in Medication Administration.
o Treat all customers and employees with equality, dignity, and respect.
o Address face‑to‑face and telephone enquiries efficiently, professionally, and courteously.
* Quality Management
o Demonstrate pride in the job and organization.
o Maintain a professional appearance according to uniform standards.
o Deliver and supervise care according to individual care plans and Quality Management System.
o Assist in maintaining cleanliness and appearance of Headingley Hall.
o Ensure health and safety through best practices and Westward Care Health and Safety guidelines.
o Complete all paperwork accurately and within agreed timeframes.
* Setting Standards
o Contribute to setting care standards aligned with Westward Care Ltd vision, values, and CQC regulations.
o Implement care standards through effective team training and development.
o Gather customer/family feedback and implement necessary changes.
o Inspire and lead the team in implementing best practices in care.
* Being part of the Team
o Implement the Westward Care Performance Management Policy through Supervision Meetings.
o Contribute to recruitment and selection to maintain a competent team.
o Inspire and empower team members to excel.
o Work effectively with team members to deliver customer care and ensure smooth operations.
o Share knowledge, skills, and information to enhance customer experience.
o Participate in training and development as required.
* Communication
o Provide relevant and timely information and feedback to the Care Manager.
o Use various communication methods to meet customer needs and build positive relationships.
o Maintain confidentiality.
o Attend team and individual meetings as required.
* Customer Service
o Deliver support and care promoting independence, dignity, respect, and choice.
o Encourage and support customers in social and leisure activities.
o Address customer, employee, and visitor issues promptly and satisfactorily.
o Identify opportunities for service improvement and communicate ideas to the Care Manager.
o Create a welcoming environment and prioritize customer satisfaction.
o Treat internal customers with the same respect as external customers.
* Profitability and Growth
o Manage resources effectively to minimize waste and deliver high‑standard care.
o Identify opportunities for efficiency and effectiveness.
o Promote Westward Care Ltd’s services and facilities.
* Additional Information
o Expected to cover shifts for sickness and holidays.
o Required to work unsocial hours, including nights, weekends, and Bank Holidays as necessary.
o Flexibility essential due to 24/7 service operation.
o Job description subject to review and changes in consultation with the post holder.
Level of DBS disclosure required: Enhanced
Required Criteria
* Has a caring and compassionate nature suitable for working with vulnerable adults.
* Able to record residents information and update records in a timely manner.
* Has appropriate training/qualifications e.g. Level 3 diploma/NVQ health and social care, or working towards or willing to enrol.
* Has knowledge of electronic care planning systems and call systems within the home.
* Awareness of Care Standards Regulations and the role of the CQC.
* Experience and understanding regarding supervising a team.
* Experience and knowledge of Dementia.
Desired Criteria
* Understanding of the skills required to lead a team.
* Experience of supporting people with End of Life care.
Closing Date: Friday 29th May, 2026
Contract Type: Full‑time
Salary: Starting from £14.50 hourly
#J-18808-Ljbffr